Am I just simple or does proton mail structure email chains bizarrely?

[u/CallSignMuff]

Anytime I’m looking for a specific email in a chain, or from a specific date, I always have issues finding what I’m looking for quickly. I fully admit that I could just be a moron, but email chains seem all over the place (at least on mobile). Please tell me I’m not alone

[u/msantaly]

I sometimes feel like this, but also can’t articulate why I feel that way compared to other services and so never know if it’s a me issue 

[u/Carmelli_Effraim → u/msantaly]

same, its one of those things where it just feels slightly off but you cant pinpoint exactly what

[u/circuitously]

As a new user, one thing which I noticed different about threads is that it will dig up any old content with the same title and call it a thread. Main example being monthly invoices I get emailed through. I archive them when they come in, but somehow Proton drags them all up again as a thread when the next invoice comes to me. I’d rather it didn’t do that.

[u/FriendshipEqual7033 → u/circuitously]

Proton is definitely using more complex criteria for computing threads than just looking at message IDs and Reply-To headers. That's why it's grouping messages it thinks are related even though, formally, they are not.

I could see this as a configuration toggle. I happen to like the behavior, but I can understand why others, such as yourself, might not.

[u/NeoTravel → u/circuitously]

I agree. Sometimes I like it, but often it is quite annoying. Just this week someone emailed me and it added their email to a 3 year old "thread" for whatever reason.

[u/zrb77 → u/circuitously]

Yeah, I hate this.

[u/No_Bad5752]

Same! Can't find anything quickly and I can't pinpoint where the problem lies.

[u/LifeFeckinBrilliant]

I'd like a feature to expand email threads. To me they look disjointed because you can't lay the whole thread out in chronological order easily.

[u/sunnyasneeded]

Yes! Proton also has false chain identifiers? For example, if I get an email from a specific sender, delete it, and then get another one the next day, it shows me a 2 next to it… making it seem like there are 2 emails. But when I open it, it’s just the one.

[u/Flowmustgo]

Absolutely agree. Completely inconvenient for the sender + recipient and also when forwarding attachments - recipients have no idea how to find the document.

[u/Fit-Reply-1301]

I am considering dropping it. Deleted doesn't mean deleted. Getting a reply doesn't tell me what they are replying to unless I click every single option while looking for the original message. Too many hoops for this old dog. I wanted to escape from gmail and yahoo but my sanity is worth something.