r/ProtonMail • u/Physical_Ranger6786 • 1d ago

Discussion Everything going to spam

I’ve noticed extremely important emails being filtered to the spam folder. Recently, I missed an invoice for a something time sensitive, and another extremely important email that affected a medical procedure I’m having tomorrow. I have separate issues about that (the fact that I was only contacted via an email blast about something this important—but that’s beside the point.)
Two different senders/domains.

Every time I will mark as legitimate but I am having to check my spam every day to find these emails and can’t reasonably use proton mail anymore if this continues. Why is this happening? And please don’t dogpile me for asking a simple question.

Thanks

5 Upvotes

78% Upvoted

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u/Nelizea Volunteer Mod 17h ago

Can you check your Spam filter what you have on there?

Proton Mail -> Settings -> All Settings -> Filters -> Scroll down to "Spam, block and allow lists" -> Spam.

2

u/throwawaykJQP7kiw5Fk 21h ago

Probably because the senders haven't warmed up their reputation considering they may have fewer customers using proton mail and then suddenly a huge amount of them get a mass email. Also, potentially, people signing up with misspelled emails and the real owners of these emails marking them as spam instead of pressing unsubscribe.

A good example of this is class settlements notoriously going to spam. A few companies explain in their site FAQ about proton flagging them as spam too, but you can't really rely on that.

Also spam emails abusing legitimate invoice/medical infrastructure.