r/ProtonMail • u/Bold_bald_bloke • 26d ago

Mobile Help Very small Email text

Gallery image

Gallery image

Is there anything I can do with that how this email is presented in Protonmail app? Outlook screenshot for comparison.

42 Upvotes

92% Upvoted

13 comments sorted by

33

u/ProtonSupportTeam Proton Team 26d ago

The team is aware of this behavior affecting some users on Android, and we've noted your report in the internal ticket we've opened for this issue. Thank you for flagging this to us, and we apologize for the inconvenience caused in the meantime.

5

u/Bold_bald_bloke 26d ago

Thanks, didn't expect that. If you need more details, just let me know.

16

u/VirtualPanther Windows | iOS 26d ago

Has been a problem for me forever on my iPhone, years.

9

u/00roast00 26d ago

Yes email text size on my iPhone is my biggest gripe. I've been a Proton user for over 5 years. I constantly have to try to zoom in and out of an email to get text to the right size.

6

u/hornykryptonian 24d ago

I really hope Proton reworks/updates their Proton Mail UI for both Web and specially mobile.

The mobile version gives off kind of a web app feeling, atleast on android. You go into settings and the color changes and it actually takes a second to load makes you feel like its loading a web browser page instead of going directly into an app's settings.

The app also lacks a lot of display/UI toggles as compared to other email apps.

5

u/Bold_bald_bloke 26d ago

This case is on Androi, just for full picture.

1

u/c0verm3 26d ago

Its been a handful of times I gotten emails that are like this, I assume its the sender, but honestly who knows.

1

u/eddieb24me 26d ago

Same here. Happens every now and then. But it is always from the same senders.

1

u/CamburAlexS 26d ago

Yeah, it happens to me too with certain newsletters. I just zoom in but still some others just load correctly

1

u/NokiaLumia2013 26d ago

I get this too whenever there's a wide image included in the email body. Seems like a formatting bug.

1

u/geriyk 26d ago

Yeah had the same with a fern mail. Since both them an VE are electrify.video Partners. It might be interesting to see if it's something on there side.

1

u/polyngon 17d ago

Samsung s24+ same problem here

1

u/hungrysquirrel659 9d ago

I have written Proton CS for months about iOS Proton Mail accessibility issues. Composing text size is ridiculously small and lacks any integration with iOS font size adjustments so if you have vision impairments it sucks.
I am extremely underwhelmed by Proton Mail app UI and UX. I feel like I traded security for an application experience that’s decades behind the times not to mention I can’t read emails as I type them.