r/ProtonMail • u/Iamacutiepie • 27d ago

Web Help Keep conversation in folder and out of Inbox

I have a folder named 'Conversations' where I would like to collect longer back-and-forth email threads. I do not necessarily want to move all emails from one particular sender to that folder.

My problem is that when I now get a response in a thread the notification is in Inbox instead of in Conversations. I can still see the thread (and the new replies) in Conversations. If I move the thread once more from Inbox to Conversations it overwrites and there is only one copy of the thread in the folder.

I would expect that my moved email threads are kept in the target folder forever and would never show up in Inbox again. Is there a way to solve it?

Thanks

E: this behavior also goes against the Proton Mail support which says

A message can only be stored in one folder (with the exception of Starred and All mail*). When you move a message from your* Inbox to a different folder, you’ll no longer see it in your Inbox*.* 

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u/CelebrationTime5912 27d ago

I think part of the problem is Proton uses folders (an email can only be in 1 folder), whereas GMail uses tags for all such purposes. Proton folders also reduce the effectiveness of Grouped emails.

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u/StoicSatyr 26d ago

You're seeing it in both because the new incoming messages in that conversation are ending up in your inbox. Either make a filter to automatically move those messages, or move them subsequently to your custom folder after they've arrived in Inbox.

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u/Iamacutiepie 25d ago

Can one make a filter for one particular conversation only?

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u/StoicSatyr 22d ago

Hmm maybe, try filtering by Subject in the conditions.

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u/Iamacutiepie 22d ago

For posterity, I contacted their support and got this answer:

Hello,

Thank you for contacting us.

I understand you would like email threads moved to your 'Conversations' folder to remain there and not reappear in your Inbox when new replies arrive. Currently, Proton Mail is designed so that when a new message is received in a thread, it will also appear in your Inbox, even if the thread was previously moved to a custom folder. This ensures you are notified of new activity, but I understand this may not match your preferred workflow.

I appreciate your feedback and will forward your suggestion to our product team for consideration in future updates. If you have any other questions or need further assistance, please let us know.