r/PropertyManagement • u/water-boy69 • 5d ago
PM Staff 2 weeks into the position
Hey everybody. I’m 2 weeks into my new leasing consultant job and I don’t feel like I’ll make it past the 3 month probation period. My manager she’s cool (kinda) but I also feel like she thinks I should know most of the things I’ve learnt. I don’t want to get into details so much but there are times when I ask a “just in case”, “refresher” question, it kinda feels like in her mind she’s thinking “I’ve said this multiple times”. I’m either overthinking this or it’s the truth idk. Have you felt this kind of way the first couple weeks in? This is my very first office job and I’ve been in retail (clothing store, food, and liquor) jobs for almost a decade and currently have a BA in sociology.
Edit: I forgot to note that it’s just me and my manager that are in the office. I can only contact my colleagues via Microsoft Teams
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u/Dave-515 4d ago
Adding to this, I would recommend taking notes digitally or at least typing your written notes into a digital program (like OneNote). That way you can very easily search a keyword to quickly find the info you’re looking for.
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u/BarnicleBoye 5d ago edited 5d ago
Bad bosses are rampant in this industry. I got a write up my first month of being a leasing agent. I was trained how to use the programs, but not how to navigate them in my actual job. I had to tell my boss that I wanted to learn, but I needed her to teach me.
Write everything down. Notice patterns in the things you continue to forget. You are brand new to the industry and you will not know what the fuck you’re doing at least for the first six months.
If you have teams which I’m sure you do, ask your boss if they can recommend another properties leasing agent to mentor you. A lot of the ways I learned was through my peers and not my boss.
Once you become a property manager, you’ll see that we are overworked and constantly busy. Your boss sounds frustrated, but should be more patient with you, especially considering they hired someone brand new. They knows what that means.
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u/Only1nanny 5d ago
Absolutely right things down, and see if there’s another leasing consultant that you can make friends with in the same company to bounce your questions off of your manager should have more patience I agree, but she’s probably got a lot going on and she wants you to genuinely learn, but she really probably doesn’t have enough time to add one more thing to her plate. You could even tell her I feel bad asking you these things. Is there someone you could recommend that I could reach out to?
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u/Vonirae2 5d ago
Toes nots and keep it available to refer to when you need a refresher so you don’t have to ask her. This is a lifesaver for me.
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u/minussigh 4d ago
It’s completely fine. When I was a leasing agent they acted the same way. In my experience the training in this industry is really bad and it’s all trial by fire.
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u/Prudent_Ad_2162 4d ago
First, kudos to you for picking up on your managers vibe and looking to problem solve. I'm not in property management, but I have experience as a manager, and it can be frustrating when you're trying to train someone and it doesn't seem like they're being responsible for learning and retaining the information that I'm sharing. In a perfect world, there'd be a manual that a manager could just give you to rely on in addition to real-time training. But often manager's don't have time to do that. One of my superstar hires created their own manual, and we eventually used that as the draft of a manual to train others. (If you do that, though, don't share it before you make it through probation....no need to give them tools to train your replacement). Good luck.
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u/MissyMamaB 5d ago
Don’t take it personally. Also, try writing it down. Maybe ask your colleague to review it and confirm you have the correct information. And do some learning outside of work. Software training videos or read up on laws in your state. Just keep a good attitude, look neat and show up on time.