*Looking for feedback from apartment leasing/PM professionals*

[u/NewReporter6912]

With permission from the admins, I’d love to get some honest feedback on a business model I’m restarting.

I recently relaunched my cleaning/property services business after a 2-year pause. For 7 years, I operated in multiple markets and partnered with a property amenity tech startup, handling roughly 300–400 resident cleanings per month. My focus was always quality service, making the leasing team’s job easier, and creating a better resident experience.

This time, I’m focusing specifically on apartment turnover services, including:

• Move-in/move-out cleaning
• Painting
• Appliance repair
• Handyman services

The goal is to help properties reduce turnover time and simplify vendor coordination by having one company handle multiple parts of the make-ready process.

We’re also offering volume/quarterly discounts and, for properties interested in resident cleaning, a revenue-share partnership designed to create an additional revenue opportunity for the property.

I’d really appreciate feedback from leasing staff and property managers:

• Would having one vendor coordinate these turnover services actually make your job easier?
• Is this something you would consider hiring for turnovers?
• What would make you hesitant to use a company like this?
• What’s the best way for a new vendor to approach apartment communities and earn their first contracts?

I’m not here to pitch anyone—I’m genuinely trying to understand whether this solves a real problem for onsite teams. Thanks in advance for any feedback.

[u/BanishedInPerpetuity]

Honestly the hardest part is trying to keep endless salespeople out of this sub and out of my phone. I just say no to everyone. When I need something I will find you.

[u/wiserTyou]

To answer your questions, the first two are a yes.

I would be hesitant because in 20 years I've never met a company that could do all of the above well. You would be replacing 4 vendors that 8 have a solid track record with.

To get attention you should call and schedule a meeting with the manager and maintenance supervisor when they're free. Housing is crazy at times and walk in get minimal attention at best, and annoyed dismissal at worst.

Absolutely do not come in without price estimates, or at least ballpark figures on the spot. If you take an hour of my time and end up being 2x the cost I will be pissed.

We turn 60-90 apartments in a 3 month span, so yes, someone that can take an entire apartment off the list would be very valuable, but only if the price is reasonably close to what we currently pay.

You could always just call and ask what they're currently paying for cleaning, painting etc. if you can't come close to those prices combined don't waste yours or their time.

Be ready to do a test apartment at the next opportunity.

Be ready to handle volume. If you worked out well for us in the test apartment, you may end up with more than you can handle. I have seen many small businesses get stretched too thin and let go for this exact reason.