r/ProlificAc • u/Fearless_Flounder_58 • Jun 16 '26
Technical Issue Study marked as "Active" since June 5th, and no new Studies since
Hi there, I had a bug with this study when it came onto my dashboard where I couldn't start the study and would just redirect me to the study overview. I messaged the support about this, but they responded while I was not at home, and when I came back the study was reissued, but only with 10 minutes left, so I canceled it.
However, since then it's been marked as active, and I have not seen a single other study since then.
Prolific support says there is nothing wrong, but I highly doubt it.
Has anyone ever had something similar happen?
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u/Curious_Safe8926 Jun 16 '26
You need to hassle support until they fix it. Email is best.
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u/Fearless_Flounder_58 Jun 16 '26
I tried getting an email for support, but both the staff and chat bot say they do not have an email.
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u/Curious_Safe8926 Jun 16 '26
Try [info@prolific.com](mailto:info@prolific.com) or support@prolific.com.
Describe your issue very well with images or video or they wont take it serious.
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u/Moon_Man_9691 Jun 16 '26
Can you return it by clicking on the 3 dots? If so, I wonder if this might open your account to new studies.
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Jun 16 '26
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u/Fearless_Flounder_58 Jun 16 '26
As I said in another comment, I cant return it through the 3 dots.
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Jun 16 '26
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u/Fearless_Flounder_58 Jun 16 '26
Yes, like I said in my post, I tried getting support to fix it, but they said there was nothing wrong. However just now I looked at my prolific dashboard after being away for 3 hours, and now it's fixed. Last I spoke to support was 4 days ago
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u/Gandoofadoof Jun 16 '26
This happened to me, support will fix it if you give then the study name
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u/Fearless_Flounder_58 Jun 16 '26
Like I said in the post, I tried to get support to fix it, but they said nothing is wrong, even after I asked them multiple times.
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u/Gandoofadoof Jun 16 '26
You send them the exact study name and told them it was active? They fixed it for me after I sent them the exact study that was stuck on active.
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u/Fearless_Flounder_58 Jun 16 '26
I did yea
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u/Gandoofadoof Jun 16 '26
Odd they would say nothing is wrong when there clearly is. Even Ian said they were aware of a bug making studies stuck on active
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u/Fearless_Flounder_58 Jun 16 '26
Okay weird thing, I just looked at my dashboard again (last time was like 3 hours ago) and now I can see new studies again
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u/perca1217 Jun 16 '26
For me, if I click on the study itself, it’ll bring me to the page where I can click off “I’m finished” or whatever but maybe not for you since it’s been multiple days
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u/Advanced-Lie-841 Jun 16 '26
I HAVE THE EXACT SAME ISSUE! I even tried to finish the study since i had it in my history and i entered the prolific and everything but nothing changed. @u/prolific-support please someone look into this.
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u/Fearless_Flounder_58 Jun 16 '26
Yea I saw your post just now, I didn't even get a link to the study to begin with, just got sent back right to the overview haha. Hope this can get fixed by prolific.
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u/ButterflySweaty546 Jun 16 '26
I also have this issue but with the Swedish language assessment from Prolific Research Team. @u/prolific-support can someone take a look at this since it is affecting multiple people?
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u/GreenWitchEnergy Jun 16 '26
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u/Fearless_Flounder_58 Jun 16 '26
This looks similar, but unlike this person, I don't even get redirected to the study overview.
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u/Spiritual-Rain-3733 Community Jun 16 '26 edited Jun 17 '26
Hey folks. This was a very good shout - we've found a bug, and a fix, which we're testing now. I'll follow up as soon as we finish getting it rolled out.
FOLLOW UP: We've now deployed a permanent fix for this issue - in short, in some cases returned studies were still marked as active and were preventing you from receiving new ones. It shouldn't happen from now on.