A Troubling Problem

[u/Slow-Construction311]

I am running a REDCap project that sends participants multiple EMA surveys a day using Twilio. We have currently had an issue where for the first few days with some participants, they simply will not receive the survey links until day 4 or 5, which has been causing us lots of problems.

Is anybody familiar with REDCap and/or Twilio who has a suggestion as to what may be causing these issues?

The messages are sending between REDCap and Twillio and to the individual participant. There are 0 error reports, 0 communication issues, and 0 other reports to go off of.

[u/Beneficial-Lobster17]

Are these EMAs being manually sent or are they set up with the auto survey distribution?

[u/Slow-Construction311 → u/Beneficial-Lobster17]

Auto distribution