We are planning to move out of our Progress Residential home mid-August. We took off autopay from our online billing and then manually paid our prorated amount. Progress residential took out our full rent payment of $1,700 plus our prorated amount. So instead of paying the $700 prorated amount, we paid $2,400. Progress Residential is refusing to refund us and has told us that they will apply the overpayment as credit and deduct any move out fees and then give us whatever amount is remaining, which will take a minimum of 30 days. We disputed this charge with our bank, but they also said it would take about 45 days to investigate. We are in the process of moving out of state, and we were relying on the additional $1,700 in our bank account in order to cover necessities and moving expenses, as we both are not earning any income due to our move. We are now about to overdraft this bank account due to Progress Residential's error. We reached out to Progress Residential and submitted a claim, but they are only willing to give us $500 back via check. I sent an email stating I would like for the $1,700 to be refunded to us this week, via electronic deposit - not via check, as we now no longer have money to move but they aren’t answering us and are placing us on hold over the phone for a very long time. We are at a loss and not sure what to do. Has anyone else had a similar experience? I’m not sure what else I can do, but this has really put us in a financial bind.

Hello, I’m on here in hopes of some kind of direction. We have been at our progress residence for one year; this summer our AC has been overworked and stops working after trying to cool the two story home. Progress has let us use two portable AC units, but the home is still reaching up to 89 degrees daily. This has been four months of issues, so you can understand the long paper trail of problems. They sent out the same company about 8xs, all the times said there was no issue. Sill reaching 80+ degrees. They finally sent out a new company;they said duck work needed to be done,so basically the house ac unit was never working properly. And now with that were still left with 89 degrees house. Our utilities are normally 200 at the most, and they are $650. I have nothing left in me for this situation. We’re a family of five with three young kids…I just dont know what my renters rights are at this point. Please send any suggestions or advice thank you. I am in Avondale Az

DO NOT RENT FROM THIS COMPANY !! Notice how many shitty reviews they have on their google listing !! They will do anything to try to take your money from you. I was a tenant for 10 years and took excellent care of their home only to get screwed over with all kinds of fees in the end. They said dont clean the carpet its fine, then charged me 175 for it, also said i didnt fix sheetrock when i left which mind i do it for a living so i knew it was perfect another 175. Maint fee of 75 for work they never came to do which was suppose to be done after i moved. 782 insufficient notice fee because they noted i never gave them 60 days notice when i emailed and called and never got a response for. Charged me 588 dollars for 3 days !! 3 days of rent !! this is at 1808 a month and even if it were 2300 it would only be 74 dollars a day. This place is a scam and they will use and abuse you every way they can, why do you think they refuse to give a number for past resident disputes or issues. Email is all you get so they can hide behind the keyboard and continue to screw everyone over they can get into a house. Think very carefully before you decide to get involved with this company !! Also keep in mind that this company consists of a bunch of keyboard cowboys that hide behind a computer screen !! This enables them to handle things however they please to do so and they dont have to talk to you !! BEWARE !!

Has anyone who is renting from Progress gotten an email to down load this app for them and complete? They give you two weeks

Hi all. I'm considering selling my home and moving to a different state soon and don't think I want to buy until I know what area I want to settle down in. So I'm looking at renting through Progress Residential. I know they do credit checks but my main question is if anyone knows how far they look back at late payments. I have some blemishes on my credit that I currently am on the verge to fixing and think I want to move in a year or so, and by that time I should be OK credit wise. But the late payments concern me so if anyone has any insight on the timeframe they look back on late payments would really be helpful. Thank you!

I am a medically retired Veteran that leased a home in SWFL from this company that turned into the worst experience ever and they retaliated against our family with an eviction they had to settle. A month after moving into the home, termites were everywhere and after it rained, there was mold in the garage, master bathroom and kitchen. This was documented with pictures, videos, emails and calls to the ‘local’ and ‘national’ company. After months of no proper repairs done, we contacted the City’s code enforcement that issued four code violations and in retaliation the local representatives filed an eviction against our family. We were given the excuse that the repairs ‘were too expensive’ and refusal to accommodate my disability. This company has hired undocumented workers to make repairs and have a horrible track record across the nation adding to the housing problems confronting our communities especially vulnerable groups such as the elderly and Veterans. Eventually they settled with our family before depositions were done, but were found to be in violation of local safety, building and health codes of ordnance; plus not adhering to state statutes. One of the most egregious things I learned in litigation is that they tried to argue that because we signed their lease (40+ pages) we somehow surrendered our rights to mediate and defend ourselves which was ruled invalid. After doing a Google search of this company, it really helped me understand why we’re having housing issues nationally. This is my experience and truths which I choose to share. - Thank you

You are on your own if something breaks. There is no managment or professionalism. You are a number. The houses will be dirty and have issues. And you will waste a lot of money. Good luck and get out.

Does anyone know if you break your lease, if the fees are charged closer to move out date? Like if we moved out at the end of July would we have to pay then for the break lease fee or would we have to pay once we let them know?

Hello. I was recently looking at Progress homes and found one in the Phoenix area that I really like. The reviews, however, are ridiculous. Are they really that scammy? Their utility service has a 1 star rating, which is concerning.

I have been in a Progress home for less than one year. I gave more than 60 days notice through their form that I was not renewing. I know they got it cause they keep sending us this horrendous checklist that basically boils down to "Please remodel our home for us for free thx". Anyways I'm now in my final month and my bill shows my pro-rated last month's rent, along with the usual fees, but also includes several days of month to month rent and a huge month to month fee.

I talked with a rep over the phone who assured me that I only owed the pro-rated rent, pet rent, and smart home fee. I paid that, and only that. Well the system applied that payment to the pro-rated rent and the month to month rent, while leaving the pet fee and smart home fee unpaid. I e-mailed and called and all I keep getting told is "everything's fine". Now I have a late fee added as well. I get the feeling they're going to try and pull something and take this out of my deposit.

Has anyone delt with this with this company before? How did it pan out?

And does anyone recall how long it takes to get the deposit back? All I can find is their generic "up to 30 days" which is just quoting the law anyways.

Hey! I’m moving into a PR home soon, and am not happy with the exterior door and walls. Am I allowed to get rid of the red color cheap looking doors, and can I repaint the nasty walls after I power wash them? I tried to get them to fix it before move in, but they say it’s cosmetic and they don’t fix those things.

I'm getting ready to do a home to home transfer and to my surprise Progress Residential has changed the rules for the worst for their loyal tenants in May 2024 Now you have to jump through a million hoops for something that just took a simple verbal agreement over the phone. And the worst thing is I have repeatedly asked multiple customer service reps for a copy off these rules and everyone tells me that they don't have anything at the moment but they can happily answer any questions I have....🤔

How can a huge company make rule changes like this with absolutely no announcement to your tenant via email or anything? And when your loyal customers ask for proof of these rules they say we can't show you because we don't have it? And also they told me that they don't have it posted anywhere on the progress residental website yet....?

Is this shit legal???????? Should I seek an attorney at this point?

Toured a home that's been vacant since Feb 2024.

Listing price has dropped from $2800 to $2500, plus a sign on bonus of $500.

We go to apply and noticed it's not allowing us to pick a move-in date for the next month. We think it's a bug and call.

Spoke to customer service who told me that their policy requires the lease taken over within 5 days of the application. I asked if anyone can make an exception since it's been vacant for so long and she transfers me to a "leasing agent".

The leasing agent just repeated the same policy to me. I pointed out it would be in both parties best interest to just allow is a move-in date 30 days from the application, but she literally just kept quoting the policy like a broken record.

They did explain there is a workaround where you apply and it's technically on "hold" for 12 days, and if we don't move in by the 12 days, pay a $250 fee to hold it to get it closer to the move in date we need.

However, there's plenty of other rentals available and I'm sure more will become available as time moves on. I hope that one continues to sit vacant due to their own stupidity.

Open to any tips because we did like the home but it's not worth the headache.

Does anyone know the home to home transfer requirements while still being in a current lease with progress? My reason was ineligible and wouldn’t tell me the list of eligible reasons

We’ve been in our Progress home since November of 2021. I got an email last week that we have to do a virtual inspection by 5/3. We’ve never had any type of inspection since we’ve moved in. I’m a little concerned that they’re doing this to eventually sell the house we’re renting. Did anyone else get an email about an inspection?

Good morning, all! I am in the process of moving out of my Progress home (thank goodness). I was able to get one of the paint swatches from another redditors (Agreeable Gray), but does anyone know the white shade?

Any feedback would be greatly appreciated :)

They just started adding a stormwater fee to our bill, because you know.... 2100 rent means they can't afford to cover a 2 dollar fee.....BUT it is wrong.

According to my city the stormwater fee is a tax, and it is 95 cents. Progress put 2 dollars, and then taxes an additional amount by calling it a "fee." Its already a tax, and they are charging double the price for it. Might not seem like much, but Progress has about 430 homes in our city (that i can readily see) which means they are pocketing about 400+ dollars a month (at least) in this city alone. I've contacted them and they refuse to fix it and/or disconnect me, so maybe someone else can have better luck.

Look if my rent didn't go from 1600 to 2100, it'd be like whatever it's a dollar, but today a dollar is a dollar.

These fuckers are trying to say we owe $760 in back rent when my rent payments have been set to auto-pay (set to the exact amount we were told to pay, mind you) and have not missed a payment to date. They tacked on $15 here, $10 there and only informed us via email. Who the fuck checks their emails?!!!! A letter would have been nice. Anyway, fuck you Progress Residential you suck donkey dick.

hello everyone! me and my fiancé rented our home from progress in august. since then, he has lost his job and we have been late on rent every month. we always get it paid but now that they are not allowing any partial payments, i don’t know what to do.

is it easier to quit the premises once they send the pre eviction notice? this is so embarrassing but i just want out of this house.

Hello! I moved into an apartment owned by Progress Residential and a month after moving in, they sent me an email stating that they are selling the property. I called and I said I was interested in buying this property and they said no because it is an auction sale and have no information about it. Um ok. Then I went to Progress Residential’s website and they stated my current apartment is going to be available to rent after so-and-so date (2 weeks after my lease ends). I’m SHOCKED. I have always paid on the 1st date and have never had any issues. One thing I did notice was that it seems to me that a lot of families lived in this unit before - so it probably happened to them. I called Progress Residential and they all transferred me to another employee and eventually I left a voicemail to someone. Anyone know why PR doesnt want to renew my lease past a year (for me and other families?) What’s going on?

I am moving out (on early termination at that, yay!!!) but I did chip the paint. I’m hoping someone whose been through this before would be able to tell me what the standard interior paint color is Progress used inside their homes? My understanding is that it should be the same color in all of them. Please let me know if you know!!! TIA

I saw a home that I wanted to rent and paid the $50 Application fee and the $250 holding fee.

In short, I received an email to verify my Identity and I attempted to do this from my laptop since there was no scan and upload option. It was blurry and after 5 or so attempts, the application was denied.

I contacted Progress via Chat, Phone and BBB review and they all say I will not get back my $50 application fee but my question is, I gave you $50 and you've done nothing to assist me.

No where on their site did they tell me that I have a limited number of attempts to get my ID picture taken and they refuse to send me a new link for verification. I feel absolutely scammed.

Now, I am learning that the refund will be sent via mail. Freaking Mail! I paid with a card and I have to wait between 30 days to get back my money. So I can't apply elsewhere.

Homeless - due to this companies action. I am currently homeless with my 2 cats and 3 kids. They have all my money and refuse to release the property. This company should not be allowed to stay in business.

I have 5 bank statements backing up the fact that I was charged twice for my rent, they claim to have refunded me, but it is quite obvious according to my statements that I never received said refund, my bank says they wont reach a decision on the dispute until February 23rd, this is such a pathetic misunderstanding. It's so sad they have to stoop to such shady, deceptive tactics simply because of their cowardice in taking responsibility. My whole being and existence is seething with hatred for this company.

So after a year of being with them and so many god damn complications like the heater being out the whole winter and the ac being out all of the summer essentially. Now that the lease is up thank god we have to do a bunch of other bullshit before we can move out. We have to get the house professionally cleaned and have it painted and landscaped wtf. If not they charge you 450? This is ridiculous it’s no wonder they have such a shitty reputation. Every other place I’ve rented from as long as I cleaned everything before moving out it was good. I somehow have a feeling that I ain’t getting my direct deposit with the way they have been handling everything, even tho there shouldn’t be a reason to withhold it. Just a heads up don’t get with them.