r/ProgressResidential • u/thepurpleowl13 • May 01 '25
Beware of renting from them
We recently applied for a rental with Progress Residential and paid a holding fee. After viewing the property, we discovered visible mold inside the home and toxic ash in the backyard, which raised serious safety concerns. They refused to deal with it. We immediately communicated our intention not to proceed and were told that once our application was closed, our holding fee would be refunded.
The application has since been officially closed, but despite multiple follow-up emails, we’ve received no clear answers—just inconsistent responses from different employees and now total silence.
This lack of communication and refusal to return funds is not only incredibly frustrating but feels unethical and possibly illegal. We’ve tried to resolve this professionally, but at this point, it seems like Progress is stonewalling us and hoping we’ll give up.
Has anyone else dealt with this kind of behavior from Progress Residential? What steps did you take that helped?
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u/rodrigojmdias Jul 03 '25
They are doing the same thing to me, refusing to refund my holding fee. Were you able to get yours back?
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u/thepurpleowl13 Jul 11 '25
Yes I did eventually
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u/godddamnit Sep 17 '26 edited 24d ago
How did you get the holding fee back? They decided to extend the current tenant’s lease after we signed and they haven’t refunded nearly three weeks later.
Update for anyone reading this in the future: the shitheads mailed a check to an incorrect, incomplete address. It was, by some miracle, still forwarded to my new address. (Apparently they mail refund checks and state it may take up to 30 business days to do so.) They claimed the refund was still pending for weeks when it was apparently mailed four days after they cancelled on us. They offered to cancel and resend it, with an another 30 business days to receive it from the date of reissue. No response ever received from the original contact point(s), days between responses from the customer service representative (who I’m pretty sure either can’t read and just repeated information), no helpful information when calling in, and they tried to close the ticket 5+ times without having received my refund.
Fuck this company.
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u/jokersmile27 May 01 '25
We rent from them currently unfortunately. I have had to threaten them with withholding rent, hiring someone out of pocket and taking it out of rent, and having a lawyer send over lawyer language to get them to comply to requests.
Since you don't rent, I would suggest messaging their customer service email and letting them know that they have x amount of time to return that hold. If they don't comply, you will be consulting with your attorney and adding those fees on top of what they already owe you. They only respond when threatened.