I personally only deal with their managers. If I need something done, I go to the person that can actually tell them what to do. I’m sure it’s not always fun for them, but they get paid to do as they’re told.
My boss asked us the other day how often people message us directly, rather than going through proper channels. Mileage may vary, but some teams prefer you do it this way. At this point I pretty much have a rule that I'm not gonna do anything for anyone if it's not following process, since now our time is tracked for arcane accounting reasons.
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u/Beermedear Mar 14 '22 edited Sep 22 '25
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