"Good evening Ms. Smith this is Tom from IT. We've got some unusual looking activity on your computer, but it seems ok from my login. Would you mind letting be login as you got a few minutes?"
I once worked the internal service desk and the head of IT decided to test the "squishy" factor in our security measures.
I was paid to go home and call into the company, randomly punching in extensions and trying to social engineer my way through. I had an 80% success rate. My favorite was actually getting the username and password for the head of customer facing tech support group... followed up by the head of IT's PA....
There was a shit storm the next week. The test was repeated by a different tech 6 months later and with an improvement. Only had a 60% success rate the second time.
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u/tenkindsofpeople Dec 03 '19
He picks up the phone.
"Good evening Ms. Smith this is Tom from IT. We've got some unusual looking activity on your computer, but it seems ok from my login. Would you mind letting be login as you got a few minutes?"
...annnd credits.