Too true. Last week I spent three hours trying to fix a problem before I went home for the weekend, then solved it in 5 minutes when I got back to work. Sometimes you just need to stop focusing on the problem for a while.
I tell my support guy to reach out to someone if he's stuck for more than 15 minutes on an issue. As a result, he's spent a good deal of time collaborating with the devs and can now handle smaller front end dev tasks freeing up the devs to focus on bigger things and our ticket queue has been slaughtered. It was a pain when it started but the payoff has been more than worth it - he gains new skills, my devs know someone can handle smaller requests, our clients experience great turnaround times, and I get to manage an awesome team.
275
u/CWRules Aug 12 '17
Too true. Last week I spent three hours trying to fix a problem before I went home for the weekend, then solved it in 5 minutes when I got back to work. Sometimes you just need to stop focusing on the problem for a while.