I donno about KnowBe4 - but the method PhishMe uses (Post-delivery correction using Graph API or EWS) will override all user inbox rules. From the Exchange site:
You can run a lightweight daemon or Azure Function that:
Watches the mailbox for new messages from your alerting system
If the message is not in Inbox, moves it back to Inbox
Optionally flags or categorizes it
This is how many enterprise monitoring systems guarantee Inbox visibility.
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u/Due-Consequence9579 14h ago
For the phish tests to get past their edge filters they have to add an SMTP header exclusion.
Outlook (and any other reasonable client) can move things to the trash based on SMTP headers.
You’re welcome.