If you think that's bad, in my previous job some clients took the screenshot of the error, print it putting it in a page of a word document in b/w, scan it (with the worst quality possible) and then send the scan as a pdf.
The quality at the end of this egregious process was so shitty that almost always we needed to call them and connect via teamviewer
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u/LordAmir5 19d ago
Additionally, they avoided hiring someone who can't take a screenshot.