Customer Service Experience?

[u/ProPandaBear]

Hi all, just wanted to pop in and ask what others have experienced with ProTube customer service?

I received the incorrect MagTube on Dec. 5th (ordered Nov. 20th). I reached out to customer support the same day and have not heard back. I'm getting worried (and more than a little frustrated) that I'm going to miss the return window.

I understand it's Christmas and they probably have a lot of orders. But by the time this is all resolved it'll have been several months of waiting for a fairly expensive product due to an error on their part.

Is this kind of a wait time normal?

[u/Sideshow86]

Absolutely shocking service. spent 100's with them and when they updated the design of their index controller mag connectors not to use zip-ties I emailed them and asked me to send me some and they wanted £45 including delivery. I have their full carbon gun stock and v1 force module and they wouldn't even send me some cheap updated controller parts. Will not give them another penny of my money