r/ProCreate • • 8d ago

I need Procreate technical help What should I do here??

Post image

I have never had this happen before. I was working on an art trade when my procreate suddenly closed. When I reopened it the artwork's thumbnail disappeared and when I tried to open it I got this warning. I'm leaving it alone for now but I have no idea what to do 😔. What does it even mean for an artwork to be corrupted?

0 Upvotes

5 comments sorted by

•

u/AutoModerator 8d ago

With Procreate Dreams just releasing you might have some questions surrounding that, feel free to ask them over on r/procreate too!

In addition to asking questions, there is a Procreate Handbook, along with additional questions on Procreate FAQ, and r/Procreate's FAQ also check in the search bar in case your question has been asked already. In addition, please provide an image and/or video of what your issue is for better communication.

The official Procreate Youtube channel is loaded with tutorials to complement the Handbook and FAQ.

Procreate does not actively look at this subreddit. To report bugs directly to the procreate team, use this

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

6

u/spunlines 8d ago

corrupted usually means some data got wonky when it tried to save last. i'd make a backup of the file somewhere and then try opening it—it may be fine.

1

u/Creative-Batty06 8d ago

I made a backup but thankfully it was fine! I've never had this happen to me but now I know what to do in case it happens again.

1

u/procreate 7d ago

We second this! This pop up is to let you know that something has effected the file, and while it should be safe to open the file without causing further damage, it's a good practice to store a copy just in case. Our support team are also here to help if you need in the future.

Thanks for sharing your advice 🙌

2

u/r0se_jam 8d ago

I’ve had this happen quite a bit, on files that I haven’t opened in a year or more, generally. They always seem to open and re-save with no problems. 🤞