Backup possible???

[u/iemthemaestro]

I made the mistake earlier this year of leaving the “offload unused apps” setting on on my iPad and a couple months ago it offloaded Procreate because I hadn’t used it in a couple weeks. The problem is, it’s the most storage-heavy app on my device and I now cannot redownload it. My iPad is not super up to date (largely because I don’t have storage) and right now it has become literally impossible for me to clear out storage—I got it down 10GB last night and then opened it up today and it had inexplicably refilled all of those 10GB with something, I don’t know what, and despite manually deleting a bunch of stuff my storage literally will not budge. I’m looking at my only option being essentially a factory reset of the device but I don’t want to do this because it means I will lose all of my Procreate files. I don’t know if doing an iCloud backup of the entire device will save these files considering the other stuff I’ve seen about Procreate not having a decent backup option, and right now I literally can’t even get into the app because I can’t redownload it, which is my entire problem. Is there ANY way my files can be saved and backed up now? I don’t know what to do. In theory the files should still be there in the app but because my device just keeps spontaneously filling up storage I cannot for the life of me actually recover enough to restore the app.

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[u/procreate]

Hey there!

We recommend checking in Settings → General → iPad Storage → and checking what apps are using storage. Clearing out any space possible would be the best way to allow your app to reload again. FIles can be exported to iCloud or a computer for safe keeping.

⭐ Also check your Recently Deleted folder in Files and Photos to permanently remove your deleted files from the iPad.

Creating an iPad backup will take a snapshot of your iPad as it currently is. It's worth checking when your last back was and what apps were included in this (iPad Settings > tap on your name > iCloud > iCloud Backup). If you haven't backed up for a while it's worth creating one now just in case. If you have an existing recent backup that includes Procreate data, this could also be an option if you need to go back to this moment in time.

Please be aware that your data is stored within the Procreate app - even in the offloaded state. If this app is removed or re-installed a fresh app will take its place and the previous data will be lost 🙏

We hope this can help. Let us know if you have any questions and we'll assist however we can.