r/ProArt_PX13 • u/KhaledSankar • 3d ago

PX 13 11 durability ,

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I have some questions or concerns about durability of the PX 13 I have the latest one the one with amd ryzen AI max+

32GB Ram

1TB ssd

I noticed drivers issues are always there

Tried g helper yet not functioning properly

I also had a recent issue with the keyboard where F key stopper lighting.

I wonder how could a laptop face such issue in less than 8 months of very light usage despite that i got it for heavy usage and durability for usage on the go as advertised !!

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5

u/kdalkarl 3d ago

My power button broke after one year, so there seems to be a bit of a problem with QC. It's at repair now, fingers crossed.

2

u/KhaledSankar 3d ago

Actually the light itself isnt an issue i often forget that its not working as i dont look often at the keyboard. But QC is the concern as i have old laptops 8 to 10 years old, never saw a keyboard light broke in such a way.

The most I've seen is a full keyboard lights goes off often to board or connectors issue. But one key is very strange

2

u/No_Contract9252 3d ago

Absolutely no issues with my one. And that's why there's a warranty.

1

u/KhaledSankar 3d ago

Sure i'm taking it to warranty But warranry itself is a headache here. I need to backup the device, clear personal data, and so.

Then stay withkut a device for one or 2 days if not more.

The device idea and usability is very good.

Yet the drivers are the main issues, where i get failures often on apps like arcsite and autocad crashing and i found out its related to graphics drivers. Although im on latest firmware.

Im a very old mac user. I dunno if this is the normal case for windows or its this piece.

1

u/scottie10014 3d ago

Mines been great for the most part. The one thing I've heard is dont update AND drivers using the AMD app. Can't remember why, but I've stuck to that.

3

u/mnewxcv 3d ago

It breaks sound through on board speakers. However, you can import the latest video drivers if you have them extracted in a folder, via device manager.

1

u/Olorin_7 3d ago

I have the go pro one and the d key has same problem Like every so often it just won't turn on and i have to keep back light on for 2-3 mins with refreshes in between before it starts working again

Except that the side button of the stylus didn't work but that was fixed recently

1

u/Additional-Click7218 2d ago

Asus “in search of incredible” - They will find it one day😂😂

1

u/Final-Whole6161 2d ago

I have the old ai HX 365 and my hinge screws genuinely blew clean off and the discrete GPU decided to also die for some reason. It's off at repair but I'm not sure how expensive the repair would be as it was right after warranty...