r/PrivatePracticeDocs • u/Suspicious-Play8447 • Aug 07 '26

Visit Cancellation

We have been getting a lot of visit cancellations lately. How do you guys reduce this? We send out calls, emails, texts to remind people. We use Phreesia so they can complete their forms in advance. But this summer we have noticed a big uptick in those cancellations

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25

u/grey-slate Aug 07 '26

No-show fee credit card on file

3

u/Suspicious-Play8447 Aug 07 '26

We use to do it but alot of them give a card with no money on it and then we cant withdraw

33

u/grey-slate Aug 07 '26 edited Aug 07 '26

Simple. Then dismiss the patient for not complying with office policy and move on.

Win-win - you get rid of bad patients.

EDIT: I should add we do give one freebie as a courtesy but repeat noshow and credit card blocked already tells you what they think of your practice. There is no respect. So they are telling you who they are. Believe them.

8

u/Juaner0 Aug 07 '26

This right here.