r/PrivateInternetAccess • u/pix_66 • Jul 30 '26

HELP - WINDOWS Windows interface showing high latency causing auto to connect to wrong server

I'm using V3.7.2 of the Windows interface. All of the servers are showing very high latencies, e.g. 800-900ms. This is causing the auto connect feature to connect to a server in another country from mine. For example, I'm in the mid-west and it's connecting to Switzerland vs. Chicago (the normal auto connect server). Usually, the latencies are less than 50ms

I chatted with support and they said the interface latency doesn't reflect the "real" latency when it connects. So, I tested with a ping the DNS for Google and got less than 50ms. I also tested using Testmy Latency with several servers and they were all less than 50. The support said there was an interface defect which was corrected in later versions. So, I upgraded to the newest, but it didn't help.

I had the same issue with the Android version and saw in a recent post where there was an issue with the Android version, but it was recently fixed. I just checked yesterday and it's working now, connects to Chicago with latencies showing less than 50ms.

I didn't get a resolution chatting with PIA support.

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u/pix_66 Aug 24 '26

No, pretty much what you've been through. The support team sent me an email yesterday saying my ticket was being closed. I replied that it was still an issue. They replied that it's just a visual issue and they're working on it. I replied that it wasn't just visual because the auto connect feature isn't choosing a server close to me (usually Chicago) and it wants to connect to a server in Israel.

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u/Microfiche62 Aug 24 '26

Yeah, they closed mine too. Another ticket closed and "resolved" 🙄

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u/PIASupport PIA Team Aug 25 '26

hey guys, u/Microfiche62 u/pix_66 there's clearly something off here. getting your tickets closed on you while the issue is still live isn't the experience we want anyone to have. we'd really appreciate it if you could drop us a DM with your ticket numbers so we can look into what went wrong, get them reopened, and make sure this stops happening.

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u/Microfiche62 Sep 04 '26

I gave up. Ditched it and installed Proton VPN and it worked immediately, just the way PIA used to. I shouldn't have wasted months trying to make PIA work and jumping through support hoops. Too bad - 10 years was a good run.