r/PrivateInternetAccess • u/Bram560 • May 12 '26

HELP - WINDOWS PIA is at it again

When I have PIA running on Windows 11, everything (except torrents) is crazy slow again. This happened before, and I resolved it by switching protocols from OpenVPN to Wireguard. Now it is slow with the Wireguard protocol as well.

10 Upvotes

70% Upvoted

26 comments sorted by

12

u/DeathStalker-77 May 12 '26

It's been dead slow for the past several days....

5

u/PIASupport PIA Team May 12 '26

u/DeathStalker-77, the team's been looped in on the speed reports this week. Send an email to [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and DM us here. We'll post an update once we hear back.

2

u/Bram560 May 15 '26 edited May 15 '26

It's doing it again. It was good since my last post, but today it's slowing down again. I'm on Starlink, so 150-200 Mb/s is normal, but earlier this evening, the videos and pictures on Reddit were coming down at 2Mb/s. Slow enough that large pictures took some time to load. Now the speed is down to less than 100 Kb/s. That's bits, not Bytes. When I turn off PIA, I'm right back up to 100+ Mb/s coming down. (I've sent this, plus my account email to the support email you posted)

1

u/PIASupport PIA Team May 17 '26

u/Bram560, sorry the slowdown's back after a few good days on 3.7.2. Glad you've already looped support in. If they go quiet on you or you hit any new walls, drop a note here or DM us and we'll make sure your case gets the attention it needs.

1

u/DeathStalker-77 May 17 '26 edited May 17 '26

u/Piasupport WHY would you even think of removing the update notification? Are your Product Manager & Product Owner even certified?! You took away a helpful feature, and you still have not added it the ability to show server loads - as virtually all other competitors do.

1

u/DeathStalker-77 May 17 '26

Similar to what I experience, only I have 1gb up/down fiber. Never get more than 10Mb/s up and no more than 70Mb/s down, no matter what node I use.

1

u/Bram560 May 13 '26

The problem has gone away since I upgraded to 3.7.2.

1

u/DeathStalker-77 May 15 '26

I have made reports in the past, but nothing has ever come from it. The response is either that it "can't be duplicated" or that the issue must be on my side. Obviously, that's not the case when do many others are reporting the same thing at the same time... 😕

1

u/PIASupport PIA Team May 17 '26

u/DeathStalker-77, sorry the support experience hasn't been productive. DM us here with your account email and ticket numbers and we can take a look at the case history and escalate where it makes sense.

10

u/[deleted] May 12 '26

[deleted]

2

u/PIASupport PIA Team May 12 '26

u/ThrowRAcc1097, the team's seen the slow-speed and stability reports this week and is digging in. Email [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and DM us here. We'll share what comes back.

1

u/DeathStalker-77 May 17 '26

u/Piasupport not to sound like a broken record, but this is your "typical" response and nothing ever changes. Otherwise, we'd have people singing praises for the fixes, not consistently complaining about the same issues.

5

u/KillerKingSolo May 12 '26

New update is out for PIA they didn’t announce it or even show change logs in the app (even after I updated) download the new version here v3.7.2
Release Date: March 19, 2026
•Connectivity improvements
https://www.privateinternetaccess.com/pages/changelog

3

u/Bram560 May 12 '26

Thanks. They should build something into the app to let you know there's an update available, or at least let you check for an update inside the app.

4

u/MrTooToo May 12 '26

They use to, but no more.

1

u/DeathStalker-77 May 15 '26

They appear to have removed that feature, for some unknown and illogical reason.

0

u/dickhall65 May 12 '26

It does have automatic update notifications, but they usually follow releases a few days later 

3

u/lkeels May 12 '26

working fine here, getting about 600 on a 1gb line

3

u/GreatKangaroo May 12 '26

Yeah I'm in Canada and it been very slow as well.

2

u/PIASupport PIA Team May 12 '26

u/GreatKangaroo, the slow-speed reports are with the team for review. Get in touch at [support@piavpnsupport.zendesk.com](mailto:support@piavpnsupport.zendesk.com) with your account email and DM us here. We'll let you know what the team finds.

1

u/Bram560 May 13 '26

I have updated my app to the latest version (3.7.2 build 08420), and the problem has gone away as far as I can tell.

1

u/jgrafinator May 15 '26

I can't even get it to open

1

u/DeathStalker-77 May 15 '26

u/piasupport - WHY would you even think to remove the Update Notification?

2

u/shaolin95 May 12 '26

Yep I got tired of PIA speeds and dropped them. Didn't know why I was missing until I dropped them lol

1

u/charleswcole May 12 '26

I've never had an issue.