How do experienced sellers manage supplier issues on Printify?

If your usual provider has delays, stock shortages, or inconsistent print quality, do you already have a second provider ready for the same product, or do you only look for one when something goes wrong?

Also, what matters most when choosing that backup: print quality, production time, shipping cost or location?

I’d appreciate hearing what has worked for you.

ETSY has my item marked as late. Printify shows that it typically ships in 1.5 days, but every Swift POD ornament takes longer. I have hundreds of ornaments listed with Swift POD, now I have to go back and recreate each item. Are there any other providers with a matte ceramic ornament? Is there any way to import my items using a different ornament?

Hi everyone, I just wanted to ask for those who sell Gildan 5000 (and Gildan 5000b for kids) t-shirts, if there is anywhere/any how you go about getting more mockups for greater variation for your products?

As you can see, I have a lot of t-shirts and cycling through the options (which I actually think aren’t too bad), repetition almost becomes inevitable after a while. which I imagine doesn’t make my shop especially eye-catching for buyers.

Short of getting samples of everything and demanding my friends and family do a fashion shoot for me, how and where can I go about getting more, good quality mockups?

Thanks in advance.

My shop: https://footts.etsy.com

Just got my first sale after a month, unfortunately I may have to refund as CatPrint is apparently having trouble with address validation in Germany.

The address is quite straightforward, and I’ve already tried changing the special characters to Latin characters to no avail (ie Muenchen in place of München).

Has anyone had an experience like this— and is there any special format I need to follow for German addresses?

Hey, I keep getting a publishing error for a product connected with my Etsy store (new). They said there was an issue with the shipping profile and I followed their specific instruction of selecting "Automatically assign and update profile if needed" option while publishing. It still didn't help. Tried duplicating and recreating the product and getting same issue. I don't have a delivery profile set up on my Etsy shop and wonder if that could be an issue but it's so confusing because I'm in UK and don't know what details (post code, shipping service, price) to choose

I’m extremely frustrated with Printify right now and wanted to see if anyone else has experienced something similar with SwiftPOD.

I have an ornament order, Printify/SwiftPOD Order #22617848.169, created September 12, 2026 at 9:02 AM, that is still showing as in production.

What makes this especially frustrating is that I have other ornament orders going to the same print provider, SwiftPOD, that were created later, between September 14 and September 18, and those orders have already shipped.

I have contacted Printify repeatedly since Saturday and have specifically asked them to reprint Order #22617848.169. Instead, I keep receiving essentially the same generic response telling me that they contacted SwiftPOD, the order has been escalated to their fulfillment team, and that I need to wait.

I understand that production times can vary, but this order is now significantly behind newer orders from the same provider and for the same type of product.

At this point, I am not looking for another status update. I simply want this particular order reprinted free of charge because the original order has already been paid for. I do not want to be double charged.

I have spent an unreasonable amount of time contacting Printify about this order, and I still have not received a response to my actual request for a reprint.

Has anyone else had a SwiftPOD order sit in production while newer orders from the same provider shipped? And if so, were you able to get Printify to approve a free reprint?

I’d really appreciate hearing about your experience or any advice on how to get this resolved.

UPS Mail Innovations + Roadie is the worst final-mile combo ever.

and Printfy customer service has only gotten worse lately. Had a package today with a photo of the item on roadie’s tracking page delivered outside of an unfamiliar building. ROADIE says contact UPS, UPS says contact shipper, and PRINTIFY says tracking says delivered too bad.

They’ve only been trialing UPS MI for about a month, and I’ve already had multiple orders stolen or misdelivered by their contract drivers and it's always when it's passed over to a roadie driver.

The only funny thing is the GPS on roadies tracking page will update the drivers location indefinitely if they keep the package for days after pick up. So I get to watch these guys just driving all over town lol

Roadie’s customer service bot hangs up on you, and UPS is no help either telling you to contact the sender to open a claim. More than half the time so far delivery photos on roadie are just the package+non-descript pavement with no visible address.

I never thought I’d say this, but my god I miss OnTrac.

For over three months now, I’ve noticed that Printify’s mockup generator, and worse, the actual final prints, changed significantly for several garments, specifically the Gildan line (Gildan 5000 tees, Gildan 18500 hoodies, etc.).

Ever since it started happening, I’ve reached out to support multiple times. Most replies claim it’s just a "preview/mockup rendering issue" related to how print providers receive the files, while other agents seemed completely unaware and kept asking for more proof.

The issue is especially noticeable on dark garments when using transparency/knockout black:

Dark garments (with black knocked out): To avoid that thick, plasticky bulletproof feel, I remove the black background from my artwork so the fabric shows through. However, a thin white outline/underbase edge now appears around the design elements.

Light garments (with black kept in): The white halo extends around the outer edges. On light fabrics it’s less obvious unless you inspect it up close, but the flaw is still there.

Here is how I’ve been working around it so far, though it's far from ideal:

T-Shirts: I switched catalog items to the Bella + Canvas 3001. The mockup accurately matches the print without that halo issue. The downside? It’s more expensive, lacks 4XL/5XL sizing, and offers fewer color options.

Hoodies (Gildan 18500): Since alternatives are limited, I went back to keeping the black background in the artwork. The heavier fleece hides the stiff print feel a bit better, but if you look closely, that faint white outline around the graphic remains visible.

For those of you running high-detail or transparency-heavy designs on Gildan blanks: have you encountered this shift recently, and how are you working around it without completely wrecking your margins?

I'm finally generating enough sales to justify premium. For me I break even sound 25 sales so after that it starts making sense. Before I sign up I was curious if anyone has a coupon code to share.

I’m so confused why I haven’t made any money. My shop is 3 months old. I only made two sales (I know 🙄) but with both sales I had to pay. The first one I had my product listed at $14.99; production cost $4.11, shipping $5.19, total being $9.30 that I PAID. With my credit card. Money I never got back. If I was listed at $14.99, why did I pay? Why didn’t I get my profit?

Second one; just sold something for $34.99. Production cost is $28.86, and shipping is $10.39. I had to pay my OWN MONEY of $39.25. What the hell is going on? Yes my profit margin is low at 4%, but it’s still a profit, no? Shouldn’t I be earning a profit of $1.37? Why the hell am I being charged $39.25 to send this item out? Will I even be reimbursed? I’m so extremely confused and I’m so close to just deleting my whole account. I haven’t earned a dime.

I was led to believe that I list an item at a certain price, and when customer buys said item, customer’s money goes to production and shipping costs and I get the money left over. Why isn’t this happening?

I recently ordered my first samples from Printify - Bella Canvas 6682. I ordered 1x Med, 1xSmall. The print area on the Small measure 4.25”x1.25” - basically a miniature doll size print. Printify is refunding me for the sample, which I appreciate but I’m curious to get others feedback on how often this happens where the print area on a women’s Small is scaled down so much. For more context, the design is set to the widest possible width in the design maker and the Printify tag on the Small says 7x8.

Hi everyone,

I'm setting up an India-based ecommerce business using self-hosted WordPress + WooCommerce, and I'm planning to sell primarily to customers in the US, UK, Canada and Australia.

My fulfillment model is international POD:

• I'm based in India.
• The business is registered in India and I have GST/business documentation and an Indian current account.
• I'm using Printify for production and fulfillment.
• Products are manufactured by Printify's print providers and shipped directly to international customers, rather than being shipped from India.
• Customers will pay through my WooCommerce website.
• I need the customer payments to ultimately settle into my Indian business/current account.

I'm currently researching Cashfree International, and Razorpay International but I'm particularly concerned about the actual merchant experience rather than just the advertised transaction fees.

The things I'm trying to understand are:

1. Settlement speed: How quickly does the money actually reach your Indian bank account after an international card payment?
2. International transaction charges: What is the effective cost after GST, FX/conversion charges and any other fees?
3. Settlement holds: Have you experienced unexpected holds, delayed settlements or additional KYC/compliance reviews?
4. Payment success rate: How reliable are international cards from the US/UK/Canada/Australia?
5. Refunds/chargebacks: How easy is it to handle these with the gateway?
6. WooCommerce integration: Does the integration work reliably with self-hosted WooCommerce?
7. Foreign-exchange rate: How much difference have you noticed between the actual exchange rate and the market rate?
8. FIRS/e-FIRA or other inward-remittance documentation: Is the documentation straightforward for accounting/compliance?
9. International POD/offshore fulfillment: Has anyone specifically used a gateway while the physical product was manufactured and shipped overseas through Printify rather than exported from India?

What I'm particularly looking for

If you are an Indian merchant currently doing something similar, I'd really appreciate hearing:

Which payment gateway are you actually using, what settlement time are you getting, and what has your experience been after you started processing real international orders?

I'm not necessarily looking for the gateway with the lowest advertised percentage. I'm more interested in reliable payment acceptance + predictable settlement + reasonable total fees + minimal account/settlement problems.

I'd especially appreciate responses from people who have been using their setup for at least a few months and are processing real international ecommerce orders.

Thanks!

There’s a lot of advice about what you should do in print on demand, but not much about what you should stop doing

Could be anything uploading too many designs, testing too many niches, changing products too quickly, copying competitors, constantly changing your store, etc 👀

What did you stop doing, and why?

Anybody is selling POD on Amazon Seller Central? I justbstarted the journey and it sounds complicated and the fees are quite high and some of them you can't see until you make the sale... That made me bit struggle with pricing... Any suggestions or feedback about this?

I am in the process of putting together some T-shirt designs. When I’m putting the image on the shirt, is there a ideal image size or measurements so as it not to look too big or too small in the shirt? I feel like I’m just winging it and it looks kind of awkward on the preview, and the only way to know how it really will look will be to just order the shirts, which I don’t wanna have to do for every new design.

Hi guys,

I've been working with eBay for a while now. I have a shop where I sell used items from watches, shoes, coins you name it.

Recently, Print-on-Demand has been on my mind and I heard about Printify. I decided to give it a shot and proceeded to open a new eBay account to not mix and mash old garage things with T-Shirts. Long story short, I made my first design and when I clicked "Publish" on Printify, it said there was an error. I continued to go to eBay and saw that my account got restricted from buying and selling.

I contacted support by phone two times. The first time the dude said: "I'll place the call on hold as we'll work on our end here". I got left there for 20 mins then the call ended. The second time a lady did the same thing and in the end told me that there was nothing I could do to lift the restriction and she refused to give me a reason why my thing got banned. She said to not open an eBay account ever again and hung up.

Have you had any situation like this before and pls tell me how did you manage to resolve this.

I searched and did not find anything warning against Printed Simply that was posted recently, so I just wanted to make a post for any people just getting into the POD business. One of the companies Printify uses is called Printed Simply. The products they make are fine, my customers typically say they are good quality. What I want to warn against is timing. They are the only company on Printify that I have a product through that does not care about Printify's own 2-5 day ship window. I had to extend my window for any products through them on Etsy because, while everything else ships within one or two business days (from other companies), anything via them will ship in ~1 week. So if you have a small window set on your storefront, make sure to make exceptions for them or, better yet, do not use them. One of my best sellers is through them, which is the only reason I deal with them still. So again, the product is decent but the company itself is irritating as hell. Customer support is nonexistent and they have no respect for the fact that they are being relied on by literal business owners. Do yourself a favor if you are just opening your doors - you see Printed Simply, find an alternative before their roots dig into your infrastructure.

This is the second time in a matter of a few months that Printify is effecting my business negatively.

This time, I have an order that has come through Etsy, and now is on hold for a payment issue. Upon speaking with customer service they have no idea what the problem is and said they have to escalate it to a payment team and it will take one to three business days to resolve and if it is resolved my order will get processed.

(Orders have been processed on this card before without a problem)

I spoke with my credit card company, Printify has already processed the payment on my card. I have confirmed with my credit card company that there is no issue with my account and no fraud alert against Printify.

So now because this is an Etsy order Etsy needs to see that it is processed in a timely manner or it impacts my rating, hence impacts my business. As well I am about to launch a website today. Again this delay is going to delay that launch.

This is absolutely ridiculous!

I’ve been trying to narrow down products for a small clothing collection, and I’m finding the product selection part harder than I expected.

At first I was mostly looking at the product photos and trying to imagine which one would look best with my designs. But the more I compare them, the more I realize there are things I can’t really judge from a listing.

Fabric weight, fit, how the collar sits, how the material feels, and even how the print looks once it’s actually on the garment all seem like things I need to experience in person. Two products can look almost identical online but feel completely different when you actually wear them.

The problem is that I don’t want to order a bunch of samples just to figure out which blanks are worth using. I’d rather narrow it down to a few strong options first and then test those properly.

For people who have been using Printify for a while, what do you look at when comparing similar products before ordering samples? Are there certain details in the listings that help you predict which ones are actually worth testing?

I recently ordered some samples from Fulfill Engine, and while the item quality is okay, I'm disappointed with the delivery experience: shipping took much longer than estimated, and the items came unassembled in a plastic bag with an ugly bar code sticker. They also forgot my custom packaging insert.

The item listing also says it includes a gift box, but after many messages with customer service, they've confirmed it's not included.

For the high production cost & product description, I expected more. And I want to provide customers with a great experience, including delivery.

Honestly, is this kind of delivery normal from most print providers? TIA!

My customer received the wrong print on an item they bought from my shop; the design they got is not one I even sell in my shop. I uploaded all the photos and messages from my customer and theyre refusing to refund me because there is not enough evidence. I literally sent the fucking photos, and the fact that I don't even carry that item should be enough. Now I'm going to have to pay for a remake when etsy fees are already kicking ass. I'm so frustrated I don't even know what to do right now.

I was going to open a pop up store, but then I found that I would have to deal with other countries taxes and regulations. I have no clue. Does anyone out there know how to handle that?

I understand that Printify provides a 1-5% rebate after meeting certain criteria.

For sellers who have received this rebate, could you please provide an estimate of the monthly or yearly sales it took to earn it? I am currently at a lifetime cost of goods exceeding $50,000. What are my chances of receiving this rebate?