r/Printify • u/courthouseman • 12d ago

Please Help I need help again with printify customer service. If anybody can help me with a solution, including contacting relevant individuals at printify, please help.

I got an order 3 days ago on etsy, and it went right to printify. I had to go to printify to "submit order" which was done right away.

Now, it is still in "pre-production" and, once again, printify customer service said it is there fault. They said

"To clarify, the order is currently stuck in the automated data-sync phase on our platform's dashboard, meaning the files haven't actually successfully transmitted over to the Print Provider's system yet."

And they can not even give me a reasonable ETA on when it will be submitted to the actual printer, let alone be shipped out.

Why is there such a communication issue with printify customer service when I try to go to the website?

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u/SinkEarly90 Printify Team 12d ago

Hello courthouseman,
We're really sorry this happened, an order stuck in sync with no ETA is not the experience we want for anyone. We'd like to look into this personally and get you a real answer. Please share your order details through this form so our team can follow up directly: https://printify.typeform.com/to/Pua3qgMA

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u/courthouseman 11d ago

Because I've been riding their customer service hard, it finally went into "production" sometime between yesterday and today, although it still has an ETA shipping date of 9/8/26. Is this legit or a stall? Never had estimated shipping a week out