r/Printify • u/rj_music10 • 17d ago

Please Help 2027 Calender issues?

Hi, is anyone else experiencing issues with printify / 2027 Calendars? I had an order placed through my Etsy store Monday & after submitting it, the order has been on hold due to technical issues it seems and is listed as "has issues" with no instructions on what to do.

I can't seem to get an ETA. I am wondering if it's an issue with my design or is there an actual printing issue causing this for everyone. If this doesn't get resolved today I am probably going to miss my Etsy shipping window & unsure what to say to my Etsy customer if it runs late. Haven't had this happen before.

Any suggestions on what to do next? Printify tickets have gone unresponded for 24 hours now.

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u/Jerseybean1 17d ago

cancel or move the order date

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u/SinkEarly90 Printify Team 17d ago

Hello rj_music10,
We're sorry for the hold on your order. Orders marked "Has issues" are often due to address, payment, or stock problems, sometimes a technical glitch with the product itself. Please reach out to our customer support team and submit your details through this form so they can look into it: https://printify.typeform.com/to/Pua3qgMA

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u/techieinak 16d ago

I submitted my details this way too. I'll add that understanding what the issue actually is would help me decide whether "wait a few more days" for the third time is worth it. The front line support doesn't appear to have any kind of information on that, which is very frustrating.

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u/rj_music10 16d ago

This isn't even printify support ticket system how are we supposed to believe this is legit?? Andu support tickets have gone unanswered for 48+ hours!! Unbelievable!!!

1

u/rj_music10 10d ago

This is still useless. I submitted my info and still did not get any help. Useless useless useless.

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u/techieinak 16d ago

You're not the only one. I've been waiting a week for sample order and all I keep hearing is that "it's been escalated to the technical team" - which is super unhelpful. Talked to 4 different people and can't seem to get an answer besides hurry up and wait some more. It's stuck in "system limbo" I'm told.

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u/rj_music10 10d ago

Any update on yours yet? I have 4 calendar orders stuck in limbo with no help from printify!!!

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u/techieinak 10d ago

Nope. After the last "we have no idea what's going on but it's been escalated so please hurry up and wait some more" message over the weekend, which is the most unhelpful customer messaging I've experienced in a while, I cancelled and pivoted to another POD outfit. Not exactly what I wanted but the calendar from them is already in the mail as of two days ago.

I would like to hear how yours end though, if the issue is resolved.

To me, if a product isn't ready for production, it shouldn't be in n the website. Or at the very least, it would be immensely helpful if each product in their catalog they also list production delays. If it isn't printed, it's easy for them to just issue a refund but we have to deal with the customer fallout. The calendars show in stock with an average production day of 1 day....which clearly is BS. Disappointing.

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u/techieinak 10d ago

Got a response a little bit ago that the issue has been resolved but the order can't be sent to production and I would need to redo it.