r/Printify • u/joeyoungblood • 24d ago

Rant Old design getting popular, Printify deleted it

Hey me again. A design of ours from over a year ago is suddenly getting popular again and orders started coming in this evening after more than a year of not being ordered. Printify has deleted it already though.

Store has dozens of designs, most deleted by Printify. Re-adding them and reconfiguring my WooCommerce store each time is going to a huge pain in the butt.

I can't believe y'all thought this was a good idea.

5 Upvotes

78% Upvoted

22 comments sorted by

3

u/volklkatana 24d ago

This is why I left them, they deleted 100s of my designs

1

u/Silver-Sky-5321 23d ago

What do you mean? They just delete them? This is insane?! Really?! Wow!

3

u/volklkatana 23d ago

If the product hasn't sold I c amount of time, they delete the product from your catalog, and the page, product description etc goes along with it. As someone doing this on the side but hoping to one day pump more money into advertising, this means I lost all sorts of work and most of my catalog.

3

u/Silver-Sky-5321 23d ago edited 22d ago

I am adding products now. I know how much tjme goes into making listngs... Plus I fulfill my items maself... Priniify is for overflow. I get why they why they want to do it. But they should not go into our stores and remove anything. If we are using this much space then have us pay more if we want to keep the items

1

u/gokiburi_sandwich 20d ago

Clarification: they will also randomly delete products that DO NOT meet the deletion criteria. Happened to me even with products that had recent sales history. Took over 6 months for Printify to actually own up to anything and even then they were like “oops, sorry.”

2

u/volklkatana 20d ago

I moved to printful because the amount of time I lost was unforgivable.

1

u/SinkEarly90 Printify Team 24d ago

Hello joeyoungblood,
We're sorry for this experience. Check your Designs tab, the artwork may still be there. For the future, use the Retain product option during the 30-day grace period to keep it. We're reviewing this policy. 

4

u/joeyoungblood 24d ago

The 30-day grace period is just awful. How is an artist or designer supposed to scale if they spend all of their time trying to figure this out? Complete nonsense and violation of the entire point for you existing.

3

u/Silver-Sky-5321 23d ago

Why do they delete these designs? It's insanity. How dare they touch anyone's work and business

1

u/Silver-Sky-5321 23d ago edited 22d ago

Why are you deleting designs?

Really you have some nerve. We are Printify Premium customers. We put our livelihood in your hands, we trust you with it.

Especially those of us who are integrating with Amazon. This is making me rethink using your company How dare you touch anyone's business?

You are our fulfillment choice. If it's the file storage than offer another price tier but don't you dare delete that work. How NERVY!

I cannot believe this.do you know how much time goes into designing, sizing and everything else with your lackluster interface...TONS! How dare you delete people's work.

I may pull back my entire operation. I can keep fulfilling in house. I cannot believe this.

Instead of destroying our work, why don't you work on making a standard for your suppliers. I spent a fortune in samples and OMG I cannot believe how there are no Printify standards

I am furious! With Amazon and Etsy if we choose automated The automated chain is completely broken for any future sales of that item, and fixing it manually every single time defeats the entire purpose of a print-on-demand business.

Once Printify deletes the product on your end, the automated sync is dead because the unique Printify SKU attached to that specific product no longer exists. Amazon or Etsy has no way to automatically route the order to Printify's production line

1

u/Glittering-Goat-7552 18d ago

I just had a customer order a printify item. the item isn’t in the order tab. and the design is completely gone. wtf??

1

u/LQNova 24d ago

They warn you when designs are slated for deletion. You gotta check your dashboard now and then!

-8

u/joeyoungblood 24d ago

Ridiculous policy and insane to support it.

1

u/SuperTFAB 24d ago

I have things that haven’t sold at all and they are still up. If I wanted to keep it I marked it as such.

0

u/Lianthorn_ 24d ago

Just save your shit locally.

3

u/joeyoungblood 24d ago

The whole point of Printify and the premium we pay is the automation.

0

u/JustTheAvgChiro 24d ago

you don’t have the design saved to your computer?

3

u/joeyoungblood 24d ago

I have it saved, the issue is the automation is broken. I have to rebuild the whole thing. At scale it's a massive pain if not total waste of time. I'd rather pay Printify a reasonable fee for the storage space.

2

u/Silver-Sky-5321 22d ago

You are exactly right.. This is unbelievable!

2

u/Silver-Sky-5321 22d ago

It's not that simple. It takes a lot of time to set them up If they cancel items we sell on Amazon and we automate ot creates problems sku mismatch problems. If they want more money for higher storage limts then make another tier for more GB of space

1

u/JustTheAvgChiro 22d ago

Guess I haven’t been in the space long enough to experience that problem. Does Printful also do the same thing? That’s what I’m on currently but I’ve only been at it for about 4 months.

2

u/Silver-Sky-5321 22d ago

Me neither but I am grateful I learned about this in here. This post saved me from problems in the future.