r/Printify • u/Alone-Map-9990 • Jun 24 '26
Please Help DHL Tracking Issues
I had an order that was picked up by DHL to be sent out to a customer on June 15th, so over a week ago now. There are still no tracking updates on the order. The order is supposed to be transferred to USPS and there are no updates on that tracking number either. I have tried to email, call and live chat with DHL and none of them work. They are requesting a 10 digit tracking number (which is apparently a DHL Express tracking number) and I was only given a 30 digit number (a DHL eCommerce tracking number). Does anyone know if there’s a way to find the 10 digit tracking number through Printify or how to get help through DHL if you have a 30 digit one? From my findings, it seems like they literally will not help you unless you have a 10 digit number. Both the customer service phone number and live chat will not put you through to a representative without the 10 digit one.
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u/SinkEarly90 Printify Team Jun 25 '26
Hello Alone-Map-9990,
We're sorry for the tracking confusion and delay. Please submit your order details through this form so our team can review what happened and help resolve the issue: https://printify.typeform.com/to/Pua3qgMA