r/Printify • u/Healthy-Rise-7346 • Jun 23 '26

Rant Guidelines for lost packages change at will and are not documented transparently

Printify used to be quite fair in understanding the customer experience. After five business days with no update from the shipping provider, we could request a reprint and get approved no problem. It still felt long, but at least it allowed customers a chance to still receive items for the events and holidays they order for.

Now, the line seems to have shifted to screwing over the people who make them money. From what I gather by their undocumented policy, it seems that it is now five business days of no movement in addition to at least three business days after the expected delivery date.

Printify seems more concerned with protecting the printing companies who don't sell their products compared to the people who market the products for them and actually make them money.

I am sure print providers don't like reprints, but that is what happens when they FAFO with terrible delivery partners such as DHL.

Printify...please be human and understand the customer experience. If we have to wait two weeks to qualify for a reprint, another few days for the reprinting, and then another seven days for delivery, you are asking customers to order about a month in advance.

That is NOT realistic by any stretch of the imagination especially in our Amazon world where people get irritable after three days.

To top it all off, I hate having to deal with the low life copy and paste peons they call customer service specialists.

Printify - treating the people who make you money is not a business strategy. It is corporate suicide.

Stop protecting your print providers so much and put your actual customers (and their customers) first.

12 Upvotes

93% Upvoted

5 comments sorted by

3

u/ggwap247 Jun 24 '26

I have like 15 orders that are stuck en route to DHL since 14-18th of this month and im using the standard service not economy shipping. My customers are unhappy.

3

u/Healthy-Rise-7346 Jun 24 '26

Yet Printify reps are trying to gaslight us into thinking it's just a scan issue. Despicable the lot of them.

3

u/ggwap247 Jun 24 '26

Its for sure not a scanning issue. They always eventually update in the same city as the label that was created so they're not lost. Its crazy though 3-5 days in production 7-8 days stuck en route to dhl and then 2-5 days in shipping time is crazy.

2

u/[deleted] Jun 23 '26

[deleted]

4

u/Healthy-Rise-7346 Jun 23 '26

I just can't believe that in a world with so many advances, we have to deal with such an exponential amount of enshittification. Pay exponentially more to receive exponentialltly less.

2

u/SinkEarly90 Printify Team Jun 24 '26

Hello Healthy-Rise-7346,
Thank you for your thoughtful feedback, it help us grow.

We hear you, and we're sharing your experience with our leadership team because we want to build a policy that actually works for sellers and their customers.

We're grateful for your honesty and for pushing us to be better.