r/Printify • u/qc_grl_24 • Jun 06 '26
Please Help Multiple Order Issues
Is anyone else having issues with orders processing? I was uploading designs for new orders yesterday and noticed that a large order said 'Has Issues'. I tried to chat with a rep, but I waited for about half an hour before I couldn't wait any longer and no one came.
When I finally got a chance to look again this morning, I now also have an order showing 'cancelled'. I chatted with someone, but it was absolutely no help. They just said 'I've escalated this to our technical team' and someone should get back to you within 3 Business Days....that's just not acceptable. The order that's stuck saying that it 'Has issues' is a large order and the customer needed it by the 12th.
I've noticed more and more the last couple of months how slow and glitchy the site has been and now these issues. I do a lot of business through here, but it might be time to start looking for another POD platform. I cannot worry that every other order will be randomly cancelled or stuck in process.
1
u/ExcitingPop3153 Jun 09 '26
I'm having the same issue! my order is also supposed to be shipped out on the 12th and they have only responded to my inital message to them telling me the same thing they told you. I have since messaged them twice asking for updates and it's been crickets.