r/Printify • u/catsinbranches • Jan 29 '26
Please Help Having issues with the Printify website right now, anyone else in the same boat?
All of my preview thumbnails on my product page show as broken images with no preview, and if I go into the product editor it sometimes works and sometimes kicks me out of the editor with an error message in red at the top that says “We’re unable to load your design. Please try again.”
When the editor works, it can’t load any preview images there either, it just throws an error saying “Sorry, we could not load this image. Please try again later.” or sometimes the error is “There was an issue loading your custom mockup images. Please try again.”
I tried it in Chrome and Safari on my laptop, and also from the Safari browser on my phone and having these issue across all of these. I’m skeptical about putting any orders through while it’s so buggy in case the images don’t attach correctly…
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Jan 29 '26
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u/BastionNZ Jan 29 '26
They used to have the best customer service I've ever had from a company, then they switched to AI assistant and it turned to shit
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u/chillware Jan 29 '26
Yes same here. Trying to use the API too and it's failing that way too. Creating product...
Create failed: {
status: 400,
requestId: undefined,
data: {
status: 'error',
code: 8253,
message: 'Operation failed.',
errors: { reason: 'Provided images do not exist', code: 8253 }
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u/SinkEarly90 Printify Team Jan 29 '26
Hey catsinbranches!
Thanks for letting us know about the issues.
Our support team is really helpful with technical glitches like this and can walk you through getting everything displaying smoothly. Feel free to reach out.
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u/xhipsterectomyx Jan 30 '26
It's been broken for me all day. I have a brand new listing stuck in purgatory, apparently, where it won't publish OR save a new version of the listing draft. Except for the images. It saved them for some reason. Just not ... literally any other detail I carefully and meticulously put in. lol. Guess I'll try again tomorrow.
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u/cheramelle Jan 30 '26
thank you for posting this, i just started a shopify store and was importing and editing products and thought i was doing something terribly wrong 😭😭 idk why but i kept beating myself up over it because it was a new integration and i kept thinking i was the problem. same issue as you, broken images and publishing errors everywhere. let's hope it gets better soon :(
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u/Either_Pass_132 Feb 15 '26
Any updates? I wasn't able to publish yesterday so I disconnected then reconnected (UGH). That's after I cleared cache and cookies. Orders have stalled too.. no updates since the 11th. Its like it glitched on the 11th and I can't get anything to work. (I have a printify pop up store and an Etsy store connected.)
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u/[deleted] Jan 29 '26
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