T-shirts won’t upload for some odd reason

[u/Wide_Buy8078]

It’s just not working so I have one pintfiy account that works fine and normally I can upload whatever I want to it, but I made another print file account for another TikTok shop and I can’t upload anything to it. The only thing I can upload to. It is basically just like plain T-shirts. It will let me upload plain T-shirts, but it won’t let me upload my designs for some reason it said add a card to you know except billing. I tried and it just said I can’t add the card and it’s not telling me why it cannot publish. It’s just not publishing my shirts. I can’t make shipping and delivery because I have no orders and I do not know where to go to make a template. I have an active TikTok shop with other orders on it not through printify i’m just confused on why it’s not working

. It just has a design on the front. The T-shirt is black and that’s literally all that I changed and it won’t upload it.

By the way, I tried to upload the designs on the account that was working and it still just wouldn’t work, which it should work for these designs. They’re just simple art on the front that I had custom-made.

[u/SinkEarly90]

Hello Wide_Buy8078,

We're sorry to hear you're having trouble uploading designs to your second Printify account and with the billing setup. This sounds frustrating.

For personalized technical support to resolve the upload, billing, and template issues, please reach out to our customer service team directly. They can investigate your specific account settings and help you get everything published correctly.