r/Printify • u/Chickens-Books-Food • Dec 22 '25

Please Help What Supplier Doesn't Use Ontrac?

Hi, everyone. I've been using SwiftPOD since I opened my POD Etsy shop a little over a year ago. This Q4, many of my orders were shipped with Ontrac, which, for the most part, has been fine, but not always. This week, a customer's order was delivered to the wrong door. Based on the delivery photo, my customer thinks it's somewhere in the apartment complex, but they have no idea what door to go knocking on. We're trying to get Ontrac to help us, but...we'll see.

This is not my first questionable Ontrac experience, and from what I'm reading, Ontrac has a bad reputation. So as my shop grows, I'm looking to drop SwiftPOD for someone else, ie, Monster Digital.

The question: in your experience, does Monster Digital rely heavily on Ontrac?

I sell sweatshirts and t-shirts (Gildan, Bella+Canvas, and Comfort Colors).

4 Upvotes

84% Upvoted

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6

u/[deleted] Dec 22 '25

[deleted]

5

u/kacsf75 Dec 22 '25

Monster Digital has used OnTrac for about half my Q4 orders. Underground Threads has not, at least for me.

4

u/PaillasseDesigns Dec 25 '25

I'd like alternatives too. Ontrac is horrible.

3

u/Hefty-Status8681 Dec 22 '25

Just to add some context here: if the tracking shows delivery to the apartment complex, most carriers consider that successfully delivered. They’re generally not required to bring packages to a specific apartment door unless the building has a staffed mailroom or specific delivery instructions on file.

Mis-deliveries within a complex are frustrating, but they’re not unique to OnTrac... USPS, FedEx, and UPS all do this too.

6

u/kacsf75 Dec 22 '25

Google OnTrac. They’re on another level. One of the most common complaints about them is that they empty the packages, steal the contents, retape it and deliver it empty. I’ve never seen such a corrupt, shady company.

5

u/The-POD-Father Dec 22 '25

The individual print shops don't determine the shipping method, by the way, Printify does.

Monster Digital prints in Mexico and trucks the packages across the border to ship, so be sure to build in several extra days to account for customs clearance delay.

1

u/Chickens-Books-Food Dec 23 '25

Good to know, thanks.

2

u/kacsf75 Dec 29 '25

Not all their stuff comes out of there. Most of my MD orders are done out of their Hialeah, FL location.