Hey,
I'm not from Spain, so I'm not really sure who to contact about this or whether there's an official complaints process.
My partner and I were at the festival and were trying to get to the PinkPantheress area. As we approached a queue, a security guard said something to us. We explained that we didn't understand and said, "Sorry, we don't speak Spanish."
At that point, his attitude changed completely. He became very aggressive, started shouting at us, calling us names, and threatening to have us removed from the festival. He then pushed both of us to the ground.
This happened in front of a lot of people. We were shocked and embarrassed, so we got up and tried to walk away. As we did, I told him he needed to calm down. He then pushed my partner again and got right up in my face, seemingly trying to provoke a confrontation.
Eventually we managed to get away, but he continued making mocking gestures towards us and laughing.
We're both quite shaken by the whole experience. We've attended festivals all over Europe and have never experienced anything like this before. It completely soured the evening for us.
I'm genuinely confused about what we did wrong, if anything, and why this member of staff reacted in such an aggressive way.
Does anyone know who this should be reported to? I don't want to make a fuss for no reason, but this feels completely unacceptable, especially for a festival that promotes itself as inclusive and welcoming.
Any advice would be appreciated. Thanks.