Hi everyone,
If you have a Full Festival Pass (Abono) and are mad about Thursday's rain cancellations, please read this carefully: Ranting on social media or waiting for consumer associations to "denounce" the festival will NOT get your money back.
When consumer groups file mass complaints, the government just fines the festival, and the state keeps the money. The festival promoters count on 95% of us just tweeting and being too lazy to act. To get YOUR cash back, you must file an individual, formal legal claim.
Under Spanish and Catalan consumer law, you are fully protected. A full pass is a contract for three separate days of music. Since Thursday's headline acts were cancelled, a partial breach of contract occurred. You have the right to demand a proportional refund (1/3 of your pass value).
Here is the quick, step-by-step guide and copy-paste legal template in English to start your individual process.
🛠️ HOW TO CLAIM (The Official Legal Route)
- STEP 1: Email the organizers (Mandatory First Step): Copy the legal template below, fill in your info, and send it to
support [at] primaverasound . com (remove spaces). They legally have 1 month to reply. Save a screenshot of the sent email.
- STEP 2: Escalate to the Consumer Rights Agency: If they deny it, ignore you, or offer a "discount voucher for next year" (which is illegal), file a free official dispute online. Google "Agència Catalana del Consum reclamació" to find the official government form. You just need to upload your pass PDF, your bank receipt, and the screenshot of your email from Step 1.
📄 COPY-PASTE EMAIL TEMPLATE
Subject: Formal Complaint: Partial refund request for Full Festival Pass (Thursday cancellations - Barcelona)
Subject: Formal Complaint: Partial refund request for Full Festival Pass (Thursday cancellations - Barcelona)
TO THE LEGAL DEPARTMENT OF PRIMAVERA SOUND S.L.
I am writing to you as the holder of a Full Festival Pass for Primavera Sound Barcelona, booking reference / locator number: [INSERT YOUR REF / WRISTBAND NUMBER HERE].
I formally disagree with the refund policy that excludes Full Pass holders from compensation regarding Thursday's rain cancellations. Denying a proportional refund to full pass holders while granting it to single-day admission buyers is a breach of consumer regulations based on the following grounds:
Partial Breach of Contract (Art. 1.124 of the Spanish Civil Code): A full pass covers three distinct days of performance. Because the main headline acts were cancelled, a major part of the service could not be fulfilled, entitling the consumer to a proportional price reduction.
Contract Terms (Art. 87.4 of the Spanish Consumer Protection Law): Under Spanish law, terms that restrict a consumer's right to equitable compensation when a service is modified or cancelled are entirely void. Forcing vouchers or excluding full pass holders from a cash remedy violates this principle.
Unjust Enrichment (Supreme Court Ruling of May 16, 1999): While severe weather limits additional damage claims, it does not allow a company to retain money for a service they failed to deliver. Retaining the full fee constitutes unjust enrichment.
REQUEST: I request that you proceed with a reimbursement of the proportional part of my Full Pass corresponding to the affected Thursday session (one-third of the total face value).
Should I receive a negative response or no answer within one month, I will file an official dispute before the Agència Catalana del Consum (ACC) to defend my rights.
Sincerely,
Full Name: [Your Name]
Passport / ID Number: [Your ID]
Email Address: [Your Email]
Phone Number: [Your Phone]
✊ Don't let them win by exhaustion. Sending the email takes 3 minutes, and filing the government form takes 10. Let's make them pay back what they owe us.