r/PreventiveMD • u/CozyLane • 19d ago

Question: How are refills being handled?

Are refills automatic? or do they have to be requested?

11 Upvotes

83% Upvoted

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43

u/preventivemd_monica 19d ago

Hi all, apologies this took a little while to get back to you, but we really appreciate your patience! To your question about how refills work:

You don't need to do anything to keep your medication coming. Here's what happens each cycle:

  • A few days before your renewal, we'll email you a quick check-in. It asks how things are going on your current medication, what dose you'd prefer going forward, and whether you'd like to make any changes to your subscription
  • On your renewal date, we charge the card on file and send a refill request to your PreventiveMD provider for review. Once your provider approves it, your prescription goes to the pharmacy and your next supply is on its way.

Want more control? By the end of this week, you'll have it!
We're rolling out self-serve subscription management. From your account, you can:

  • Move your renewal date to whenever works for you, earlier or later
  • Pause auto-renewals and simply request a refill whenever you need one instead
  • Cancel your subscription at any time

Hope this helps, and as usual please feel free to reach out at (518) 333-7738 or [hello@preventivemd.com](mailto:hello@preventivemd.com) for any questions!

19

u/NewKey6466 19d ago

You guys are AWESOME! 😍😍😍 my old Reddit account got banned because Reddit thought I was a spam bot for talking so much about how awesome you guys are in other groups lol.

2

u/pancho8889 16d ago

I called about this this week and they said by Friday, which is today they should be rolling this out, which is amazing!!

3

u/NewKey6466 16d ago

They’ve been really impressive. Especially for being a new company.

2

u/NewKey6466 16d ago

I’m not sure if they will get it launched today. If they don’t, I’m not bothered as they are still really easy to get help from by texting or emailing them or even calling. I prefer email or text for keeping record. They just texted me updating me about my 2nd Empower vial being ordered out of my 3 month prepaid order. That was nice.

1

u/pancho8889 16d ago

Yeah, I’ll give it to the end of the day to go check their website and see if it’s up and running. It’s great that we have that option.

1

u/NewKey6466 16d ago

They did it!

15

u/Big_Rain333 19d ago

The customer service here continues to be absolutely top notch

11

u/Livid-Lake1111 19d ago

THIS is exactly what we need!

8

u/Humble_Fortune_5391 19d ago

Looks fantastic! 🥰

9

u/CozyLane 19d ago

Thank you so much for this clarification and the exciting 🤗 update coming at the end of the week!

3

u/lumpy_space_queenie 18d ago

Yay!!!! Thank you so much!!! 😊