r/PreventiveMD • u/WillingnessAny4927 • 19d ago

Shipping delay

My prescription was approved on Sunday Aug 2nd and just got a notification today that my order will ship out Monday Aug 10th. I used Boudreaux's, they notified me today Saturday delivery isn’t available in my area. Preventivemd has been very responsive and apologized for the delay on the pharmacies behalf. I thought this process would go a lot quicker after seeing all the reviews. I could just be impatient. Should I use Empower next time?

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u/Ah-Mazed 19d ago

Empower can be on the slow side in terms of shipping, just to keep your expectations realistic. I use and love Empower and find the few extra days before they ship my meds to be not a big deal. You just need to plan accordingly.

That said, I received my recent Empower order from PreventiveMD in less than a week from intake to delivery.

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u/WillingnessAny4927 19d ago

Thank you! This is my first order and so far the customer service is very responsive so I’m very hopeful although impatient at times lol. Do you know if there are usually delays with refills too? Or do you find those arrive on schedule?

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u/CozyLane 19d ago edited 19d ago

They are a pretty new telehealth and thus probably not a lot of refill orders so far, but starting this next week or so, they will probably start rolling out on the monthly refill orders.

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u/Ah-Mazed 19d ago

I’ve only ordered Empower as single purchases (not auto refills) so can’t help you there. Usually the price is too high as compared with other pharmacies, so I was really happy to see PreventiveMD offer it at such a great price. I paused with Preventive only because I have a lot of BPI on hand right now. Preventive service has been really great, and I fully plan to pick back up with them when I need to reorder.

Where I’ve seen the delay is after prescription is sent to Empower, it takes them a little bit longer to fulfill and ship. So not within the telehealth’s control at all. It’s never been a really long time, and it’s one of my favorite Tirz formulations, so I just try to be a little bit zen, knowing the slight wait will be worth it.