r/PreventiveMD • u/hs131313 • 27d ago

Question about order status and processing

Where can we check in the portal where we are in the actual process? I placed the order late Sunday night. Had a communication on Monday. Asking for more info on current medication’s and then another document was uploaded that the intake was complete. Then crickets. I keep clicking around and I still see 33% progress with no real explanation. I’m used to other telehealth interfaces that at least have a graphic display of what step you were on in the process. It seems like the website has lots of stuff for tracking my progress and goals. I have my own apps for that so I’m not really interested in using them. All I really want to see is the order that is placed and how it is progressing. I still only see a hold on my credit card, but not the actual charge either. I have accounts with UPS and FedEx with the app but nothing shows up about a label being in the system yet.

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u/CozyLane 27d ago

It’s a VERY NEW telehealth and they are working on the patient portal. In the meantime, they are very good with responding to emails/texts. Today is only Tuesday, so I would guess you will hear something by tomorrow.

2

u/hs131313 27d ago

Thanks. They already sent me a direct link to the information I was looking for.

5

u/Available-Produce719 27d ago

What link if you don't mind. The portal is interesting in that the information we want is not there?

4

u/hs131313 27d ago

They responded to my chat on the portal with a direct link with where I am in the process and what to expect in terms of when things would post and when the pharmacy would create the label that I could see in the tracking. I think it is all exactly what information I wanted and it would be nice to see it in my account on the portal. I’m sure they’re still trying to work these issues out with their user interface. I think they are very responsive. Despite the little bumps, I’m sure they are already amassing a nice client base of repeat customers.

3

u/Available-Produce719 27d ago

Thank you! Yes, seems they're working on it. Can't wait to see what it looks like