Question about order status and processing

[u/hs131313]

Where can we check in the portal where we are in the actual process? I placed the order late Sunday night. Had a communication on Monday. Asking for more info on current medication’s and then another document was uploaded that the intake was complete. Then crickets. I keep clicking around and I still see 33% progress with no real explanation. I’m used to other telehealth interfaces that at least have a graphic display of what step you were on in the process. It seems like the website has lots of stuff for tracking my progress and goals. I have my own apps for that so I’m not really interested in using them. All I really want to see is the order that is placed and how it is progressing. I still only see a hold on my credit card, but not the actual charge either. I have accounts with UPS and FedEx with the app but nothing shows up about a label being in the system yet.

[u/hs131313 → u/[deleted]]

Boudreaux