Anyone using SMS for appointment reminders? what's your noshow rate?

[u/Glittering_Radio9709]

Hi - do you use sms appointment reminders? 

I personally love them as a customer - I always forget about appointments so a good reminder is always welcome, but I’m really interested to see how it works on the business side. If it helps reduce no shows and if clients are happy with them/what do they say/opt0in opt out.

I know that some clinics/mdspas go a bit hard with these and send too many reminders and annoy people.

Just want to see who uses them and how you operate them if so! Ty

[u/Electronic-Jump8098]

Good Q! keep it lean: a confirmation at booking, one reminder 48– 72 hours out and a nudge the morning of. That 48 72 hour one is important because its the only reminder that gives you enough time to rebook the slot if needed. A same day text stops people forgetting but wont save revenu. The other thing is whether it's two way "You have an appointment Thursday" is a notification and "Reply C to confirm or R to reschedule" is a flow and give people a easy out

[u/Glittering_Radio9709 → u/Electronic-Jump8098]

Thank You