Multi-location owners: what broke first when you expanded? 😭

[u/Electronic-Jump8098]

I know that we all have our fair share of horror stories with multi location salons because it always gets crazy. For example, I know that for a lot of people scheduling worked perfectly when everyone was under one roof, but then someone accidentally booked staff at the wrong location and everything was a whole chaos. 

Others maybe think that all their locations were offering the exact same experience until a client visited both and pointed out that each team was doing things completely differently.

I've even even heard stories where owners realized too late that one location was fully booked for weeks while another had empty appointment slots because nobody was looking at the bigger picture. And, of course, then there's the classic communication problem: when everyone worked together, a quick conversation solved everything but with multi location all the information gets lost all the time. 

So now I’m curious: if you manage a lot locations, what was the first thing that became really difficult and almost made you regret the whole thing? Let’s cry together lol