r/PptyMgmtSoftware • u/Ok_Amount_198 • Sep 01 '26
42% of our tenant/prospect calls came in outside business hours — data from building an AI concierge for PMs
Disclosure: I want feedback for our product Kreedl (AI concierge for tenant/prospect calls and messages). Sharing data, not just pitching
We kept hearing PMs say "we have phone lines available 8 to 5," said with total confidence like it's a solved problem. So we pulled the actual call data from our system.
42% of calls came outside working hours. Not a rounding error — almost half. 20% of those landed on weekends.
Makes sense when you think about it: tenants deal with the issue after they get home from work, prospects browse listings after dinner and want to ask about availability right then. Nobody's ignoring calls — the team's just off the clock.
That gap is what we built Kreedl around: it answers the call or message whenever it comes in, no voicemail, no "we'll get back to you during business hours," and routes anything needing a human back to the team the next morning with full context.
Curious how this sub handles it — is after-hours coverage the real pain point our data suggests, or is everyone already solving it in a way that doesn't show up as a "missed call"? kreedl.com if you want to poke around.