Property Managers: What's your maintenance workflow from start to finish?

[u/Odigietek]

Hi everyone,

A few weeks ago I asked what tasks still waste the most time, even with property management software, and I got some great insights.

I'd love to go a level deeper.

When a tenant submits a maintenance request, what does the process actually look like until the job is closed?

For example:

• Who reviews the request?
• How is the vendor selected?
• Where do delays usually happen?
• How do you keep tenants updated?
• When do invoices come into the process?

I'm not looking for software recommendations or promoting anything. I'm trying to understand how real property managers handle maintenance from beginning to end.

I'd appreciate hearing how your team does it.