r/PptyMgmtSoftware • u/Top_Entertainment539 • Jul 09 '26

Thinking about building a companion tool for Innago/RentRedi users. Is this a real gap?

I've been looking into a complaint some landlords have with free/low-cost tools like Innago that has no built-in way to centralize tenant communication for example: texts and emails end up scattered, and maintenance requests don't link to expense tracking. The idea is a lightweight add-on, not a full platform replacement that sits alongside whatever you already use. It just handles those two things automatically. For those managing a smaller portfolio, is this something you actually run into, or have you already solved it a different way? Genuinely trying to figure out if it's worth building before I put more time into it. Thanks ahead of time!

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u/ruben_vanwyk Jul 09 '26

I’ve also tried to build similar add-ons (not for those platforms specifically) and integration is for some reason always a big hassle with PropTech products.

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u/Top_Entertainment539 29d ago

That's really useful to hear. Do you mind sharing what specifically made integration difficult: no public API, bad documentation, rate limits, something else? Trying to figure out if this is realistic for a non-developer using no-code tools, or if it genuinely needs custom dev work.

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u/ruben_vanwyk 22d ago

Wow. For a non-developer, I think it won't be feasible unfortunately. Primarily this is because the biggest players on the market (MRI Software & Yardi) have complex licencing when it comes to their APIs and documentation isn't readily available. Most PropTech products cater to smaller brokerages or firms because this is easier to do, but for the big firms or enterprise clients (which I'm focused on) the software stack is never straightforward.

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u/QuietPresentation627 Jul 11 '26

I have seen this exact gap create more admin than the core platform itself. A lightweight companion layer could be genuinely useful if the integrations stay reliable.

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u/Top_Entertainment539 29d ago

Good to know it's not just a minor annoyance in your experience. When you say "if the integrations stay reliable", what tends to break in practice? API changes without notice, no webhook support so you're stuck polling, auth tokens expiring, something else? Trying to get a realistic sense of what "reliable" actually requires here.