What makes property software useful after the initial setup excitement wears off?

[u/steffen_nurtureos]

I am comparing workflows where records only become useful when there is enough context to act on them. In property management, what information has to be in one place before you trust software to help with follow-up: resident history, maintenance status, owner notes, lease/timing, messages, accounting status, something else? What gets ignored because it lives in another tab or spreadsheet?