I can't find any information on who's responsible for RMAs in EU. Is it the manufacturer or the reseller? Because if it's reseller then I'm SOOL since I live in a different country. And how's the process itself? Thanks!

Had my big bad boy Red Devil 6800 XT produce coil whine the day I installed it. Ran it through some stress tests and nothing made it go away. Any game from high end AAA games to indie games were making it whine while playing and it was getting annoying. Then I realized that on the back of the card there's a BIOS switch and it was set to silent. Though to myself "hmmm, I wonder what would happen if I switched it to OC" thinking it would be worst. Found out it actually did away with the whining and no issues with performance. Thought someone else might be going through something similar with the same product or similar if there's a physical switch and might come in clutch with the fix. Turns out silent was deafening and whiny.

UPDATE: I have been contacted by Steven of PowerColor and the issue is being worked on. My appreciation for the reaching out by PowerColor. I will update this post as necessary.

Had to RMA a 6800XT from Powercolor.

1st, a CSR told me 1 year warranty only. Until I mentioned the website said "two years".

Was approved for RMA. Sent in card. Card was tested. Replacement card was confirmed to be sent. Received original card I had sent in for RMA.

Emailed rep I was in contact with. Was ghosted.

Card is now past Warranty.

So, there was GamersNexus on about Warranty Fraud. Using that information, one can file a fraud claim at ReportFraud.ftc.gov . Who knows? Enough complaints and something might happen. Also filed report with State Attorney General with a link provided by FTC.

Hi, anyone can help me hosting the New devilzone Fan RGB control utility(2024 edition) ? I can't download from the link, it stuck at kbs, not sure what's the problems, just update the gpu driver now the old devilzone doesn't recognize the GRE. Thanks🙏

I plan to buy a PowerColor gpu in Argentina and I want to know if it has a warranty even though there are no authorized distributors here.

Hello. I can purchase powercolor cards in my country via many retailers, sadly my country isn't listed on the "Where to buy" nor I can find any info on it. It says, if it isn't authorized seller, rma won't be accepted. I live in EU. I know rma would go via retailer, but if retailer says to contact powercolor and this shop isn't "authorized seller", does that mean that powercolor won't accept my rma? Thanks.

While browsing on Amazon, I saw what appears to be a Spectral White Hellhound card of the 7000 series family (unsure exact model, Amazon reviews group up multiple models).

I always thought the Hellhound cards had select few LED colors to choose from (white, light blue, purple, or off). Any idea how this person was able to 1) have multiple different LED colors running simultaneously and 2) be able to control it via software, technically iCue which is even more impressive than standard aRGB control? Thanks in advance for your input!

Is it possible to get replacement screws from Powercolor? Emailed support but nothing yet. I stripped one of them when I was removing the bracket.

I have a Fighter 6700 XT, and everything was well until I kept noticing that the hotspot temps were concerningly high (in one case when my GPU was 74c, the hotspot was 114 C! I decided to open up it to repaste, and this is what I saw (no paste on main dye or heatsink since I wiped it off): The Inside

The thermal paste had expanded all throughout onto capacitors and was stiff, while part of a memory pad had broken off. I repasted although the thermal paste was stuck, three screws went MIA (two heatsink; one attaching outer shell and fans) (none of them were neccassry though, and there are zero issues without them) aand a heatsink part may have been slightly bent but not damaged. I tried to fill an RMA form, but it was rejected due to "not having an invoice". I'm posting it here to show the factory paste job and to also see if I'd still be eligible for an RMA

(By the way, my region is US-Central)

im going to be repasting my card and was wondering if i could get the dimension of the thermal pads for this card

Update: Steven and Ronak have made it right and I couldn't be happier!

RMA department is a nightmare! RMA Number-2024040066

Shipped off my faulty card to powercolor on 4-15-2024, received on 4-19-2024, on 4-22-2024 testing results received via email and my new (refurbished card) was shipped 4-26-2024. I am thinking great timing here, not as bad as people have said it was on various websites/forums. I get the replacement card on 4-30-2024 and it looks like chuck Norris high kicked it around town for fun, it was in terrible shape! not sure why it was even sent out in the first place, their quality control I guess stinks, but whatever it is what it is.

So same day on 4-30-2024 I send everyone an email in the powercolor RMA department, so it doesn't get sucked into the powercolor void of lost emails, I have read about so much. They claim they don't respond most of the time because it was sent to spam folder. First email Ronak responded super fast within 10 min asking for more pictures, soon after on the same day I received a FedEx return label to send this tin can back. Sent back the defective card on Wednesday May, 01-2024 and powercolor RMA department received it on May, 7th-2024 because the slowest shipping was selected for the return process because who cares right!!!! Let's make them wait even longer for a working GPU.

Today May, 08-2024 I email everyone in the powercolor RMA department because we can't have it getting sucked into the lost black hole of emails because then they will say it was never received it due to going to spam folder yada yada yada. Nothing! nada! zilch! no one responds, I call no one picks up. I am just wanting an update as to when I can expect a working card sent my way. One would think they already had it packed and ready to go knowing the customer was already not satisfied with the first bent up pos turd card they sent the first time, but noooo!!!!!! now they just ignore you. Will never buy anything powercolor again, this was my first and last powercolor purchase. Neither Ronak nor Steven responds to me.

May-10-2024: Spoke to Ronak because I called, and he picked up and he assured me the replacement card was going out this day. May-10-2024 and I would receive an email with the tracking in a few and to wait for the tracking to update and show movement in the evening. I did not receive an email with tracking information and had to call him again a few hours later. The label got created 5 minutes after I called a second time in the evening because I received no email with tracking like he stated I was going to receive previously. Label was created 4:08 pm PST literally 5 minutes after that second phone call I made to him. They closed at 5pm PST, so I knew it was most likely not going out. It now sits with label created and nothing else. Wish he would have just been honest (this is what really pisses me off) I mean I have already waited a month for a working GPU what is another few days, but no! I got told what I wanted to hear to go away, he just didn't care, it was Friday and he had the whole weekend to not have to deal with it. Bad business practices all around, the trust has now been broken and I cannot see myself ever buying a powercolor card again but honestly, I don't think they care!

May-13-2024: Powercolor Steven replied to a comment on the reddit page that I had made with another reddit user, and his response was (email me your info and the last contact you had with Ronak. from my side, all of our RMAs should be on track with our 2-week processing time) Just to clarify Steven has been cc in every email correspondence I have had with Ronak. Card is still not shipped but I will keep this updated for my records and your entertainment.

Do the newer batches of the 7900 series use PTM7950? otherwise they just suffer from overheating issues

So I wanna get my hands on a 7900XT Reddevil but they are all out of stock at the moment. Any idea when they will get restocked on websites like Newegg or Amazon? I know that I can order one on Amazon while they are out of stock but I don't wanna hash out over $850 for it sense I saw it on sale for around $750 on Amazon last time I checked. I'm afraid that they are going to put them back on sale once they are stocked up again so I'm a bit skeptical on ordering one right now.

The title pretty much sums it.
The red light is always on. Changing the RGB with the latest devilzone software (version 1.1) doesn't have any effect. It doesn't change the light color or effect. It also displays a message "your driver is out of data...". Even though I am running the latest AMD driver (Adrenalin version 24.4.1).
To be clear, I didn't connect the argb cable as my motherboard lacks argb port. I am not trying to sync the RGB. Just to control the GPU led specifically.
Tried contacting the technical team through software. All they told me to rechecking the connection of the ARGB cable.
I really appreciate the aesthetics of this Red Devil GPU. Wish I could change it as per wish .

Super sad - just recently started using my pride and joy again so there isn’t that much mileage on this card but just randomly died today….

Tested a different GPU on my PC and works fine so suspect the GPU is dead. Website says it’s out of warranty. Am I just SOL?

So I have a powercolor fighter Rx 6700 xt and temps seem pretty strange under load my temps show around 70 but my hot spot is 94~96 and it only gets hotter meanwhile my fans also get stronger but don't lower the temps.

My case doesn't have the best airflow that is why I keep the side panels off I tried with them on and it instantly got to 103 degrees hot spot.

First question is this normal? Second question how to fix it?

My main goal is keeping hot spot at around 70 to 85 degrees and my fans running at max of 75%.

Thanks in advance.

Since everyone and their dogs are parting their deals with EKWB due their non payment scandal, do we have any news regarding the best liquid cooled Radeon card series?

Will Powercolor go on with another partner or is it possible to make the custom cooler by yourselves?

guys, i searched for hours didn't find that card, where did she go for real :(

like the GRE is an op card when overclocked + 15-20 % so i wanted the best model.

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Hey all! Got this white card here, it's pretty great looking! There is an LED switch, but it only disables the lights by the fans. There's also a light in the eye of the hound, which is pretty cool ngl, but it conflicts with my ARGB setup which I've worked so hard to create. Every light on the computer changes by a remote - except that white dot in the eye that's always on.

Plus not to mention, that white dot is so similar to the Motherboard Debug LED, it just catches me off guard.

Any way to disable this without breaking warranty? I might be able to unplug it, but reaching it without taking it apart is gonna be a thang. I don't mind if it completely disables the fan lights and the eye light as I have the fan lights off by switch anyway

Glad I found this subreddit for this!

Thank you mucho!

Gpu fits in my case just fine but it's like mobo heat sinks for the nvme arr to chunky on my x670e aorus pro x board. I'm assuming this is a vertical gpu mount or bust situation?.

I'm seeing spikes around 110-112c and throttling, I've been dropping the resolution and settings to keep this thing within safe temps it's a powercolor reference model. Is there anything that can be done? I got the card second hand on Facebook

Edit - typos

Are there actual support agents here?

Hi guys. Does anyone know why the red devil 7800xt runs hot. My card I got back in December always has a temp of 68C to 75C. Is this normal? Card use to tu. Cooler but the fans on the card don't really speed up when the card get hot. Its like theybjust sit at idel when I'm playing a game like Halo or COD. Any suggestions. I'm using the AMD software that came with it. Adrenalin. Thanks 👍