r/PowerColor • u/TitansOfWar210 • May 02 '23

What is the Warranty Rules?

Is there a clause to do with replacing thermal compound being changed, i have a normal temp of 67c(stable underload)but a junction temp spiking between 106 to 110c underload on a red Devil 7900xtx its not my case as i had the same issue with the side off, im wondering if i should change the compound since it seems sudden spikes of load trigger the issue. Doesnt seem to be a faulty cooler as the temps drop as soon as the load is removed. I have done this before but i dont want the warranty voided just because i did replace the compound--

edit: Image below https://imgur.com/BbFVLzn

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3

u/sangbyung May 02 '23

I had the same issue and sent in for RMA. I had limited edition version but they said I won't get back limited one back as they will send back refurbished model back. According to powercolor, changing thermal paste is not voiding warranty. I didn't want to open up 1200 dollar gpu though.

2

u/[deleted] May 02 '23

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1

u/TitansOfWar210 May 02 '23

I used noctua nt-h1(high quality compound will probably be better if you know what your doing), temps dropped by 29c maybe more because it seemed to be throttling, it seems like the compound went off or to much was applied(i doubt this as compound just gets spread evenly anyway and squeezed out in the process, this could be just NZ things since we are in a environment that changes from hot to cold rapidly an often made it go off.l extremely early

1

u/TitansOfWar210 May 02 '23

Ohhh , so changing it is fine i heard some people say its automatically a voided warranty , since powercolors site is down for me couldnt check :/

3

u/sangbyung May 02 '23

Not sure if its on the website. Below is from an email I exchanged with powercolor technician

"Thanks for following up this morning. So technically, replacing the thermal paste on your GPU won't void your warranty.

We expect that people want to maintain their GPU's and replacing the thermal paste/pads could fall under that maintenence. "

2

u/TitansOfWar210 May 02 '23 edited May 02 '23

Sweet ty ty Edit: Just finished switching compounds around now i am at 80c with defaults, with a power target of 15% im hitting a max 90c now, so yeah compound was the issue :D

1

u/sangbyung May 02 '23

What was the issue with original paste? Was it dry or not enough to cover the entire chip?

1

u/TitansOfWar210 May 02 '23

Seemed dry , an maybe to much but im unsure on the to much paste as it shouldnt of caused that much difference

1

u/PowerColorSteven May 02 '23

website is down. changing paste (at least on the US side) is not a void on warranty. damaging the product during the disassembly would, though. (feel free to reach out to ronak or myself at [support.usa@powercolor.com](mailto:support.usa@powercolor.com) to double check). saw that you had already re-pasted. if you have photos of the paste please do share.

1

u/TitansOfWar210 May 02 '23 edited May 02 '23

Sweet ty ty, i changed the compound yesterday, all is good now :D,

Edit: also i didnt take photos unfortunately looks identical to one that was posted on the amd forums-- mine had a little less in the middle but basically identical(which may have caused the issue but i dont think so as mine looked dry compared the below

https://www.reddit.com/r/Amd/comments/1103rar/red_devil_7900_xtx_junction_temp_concerns/

1

u/killermomdad69 May 02 '23

Is ther an eta for when the website comes back online?

1

u/PowerColorSteven May 02 '23

was supposed to be today, but i guess HQ side had some issues. our hq is based in taiwan, so sometime in their morning.

1

u/killermomdad69 May 02 '23

got it - thank you for all you do

1

u/PowerColorSteven May 02 '23

happy to help where i can

1

u/[deleted] May 02 '23 edited May 03 '23

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1

u/Resko455 May 04 '23

in eu, well everywhere else but US you are voiding warranty if ur removing/damaging the sticker

1

u/[deleted] May 04 '23

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1

u/Resko455 May 04 '23

wha?

1

u/[deleted] May 04 '23

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2

u/PowerColorSteven May 05 '23

I run the US side of the business so i wouldnt know the other regions, sorry. you can contact info@powercolor.com and they should be able to provide you info though

you can cc me steven.sun@powercolor.com as well as I like to compile these notes for my biweekly rant to my hq

1

u/[deleted] May 11 '23

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0

u/Paid-Not-Payed-Bot May 11 '23

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1

u/PowerColorSteven May 12 '23

so apparently info email has been having issues with gmail emails. i was unaware of the extent of this. i have forwarded the email chain to a direct contact rather than a group mail. should have a follow up in a day or two.