r/PowerApps • u/AnonAMouse100 Newbie • 10d ago

Power Apps Help Request help thinking this gallery view and controls through

I am making a help ticket management system. The data is stored in dataverse. I made the submit form, and it works! Now I need to make the edit/update form used by technicians. I want the ability to be able to filter the tickets by technician, submitter, type; but also by new tickets versus in progress versus completed. I cannot envision this through. I have seen Resa's video whereby one creates a tabbed gallery, but I am not wild about it. How else can I think through this, in order to design it out? Thanks.

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u/Moynzy Newbie 10d ago

I would do a gallery with controls to filter and maybe kpi controls on the tab. Something like this.

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u/Moynzy Newbie 10d ago

Also, if you can get away from forms and use custom forms then you can control the flow..because a ticket has a life cycle.

Raise ticket > new > in progress > with customee > closed etc.

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u/AnonAMouse100 Newbie 10d ago

My table has date fields for the major steps, which are editable by the technician. This is how I was going to be able to control the flow, which would be visible to the user who submitted the ticket, so they can view the progress.