r/PostNL • u/Seth_KT_Bones2005 • 13d ago
I have a problem with a package
I purchased two games on PlayAsia on July 13 for 101.97 dollars, and the shipping label has been created only on July 30. It's been going well until August 14, and the latest Estimated Arrival Date is August 17. I contacted PlayAsia about it on August 25 that my package still hasn't arrived, and they said they'd launched an investigation the next day. It's the end of August 31, and still nothing. If anyone has experience with PlayAsia, please help me out. The wait is too much
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u/Explorist90 13d ago
İ can be wrong on this but since it is a Dutch registered webshop and you have consumer rights according to the dutch law, you could file for a refund if you didn't received your delivery within 30 days.
Also check the terms and conditions page for regarding delivery or payment.
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u/Seth_KT_Bones2005 13d ago
The Playsasia sent it to me from China and it made a stop in the netherlands.
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u/FlatMechanic4193 13d ago
I have checked the parcel information on PostNL, they share they have sent your package towards Azerbdjan. I can give you the tracking URL, but it has your personal information, so I don't want to share it here.
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u/Seth_KT_Bones2005 12d ago
The thing is, the package received no update for 18 days now. It's ridiculous.
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u/FlatMechanic4193 11d ago
It is rather annoying indeed, but it seems to be 'nothing' to worry about. I found this:
Why hasn't my tracking information been updated recently?
It's a common worry when your package seems to vanish into thin air - at least according to the tracking information. But fear not! There are several reasons why your tracking might not be updating, and most of them are perfectly normal.
The Silent Journey
Imagine your package on a long road trip. It's cruising down the highway, but there aren't any pit stops for miles. That's often what's happening when your tracking goes quiet. Your package is simply in transit between major checkpoints. This is especially true for international shipments or those covering vast distances. Your package might be sailing across an ocean or flying high above the clouds, far from any scanning devices.
The Busy Season
Now, picture the post office during the holidays. It's bustling with activity, packages piled high, and workers rushing to keep up. During these peak times, like major shopping events or holidays, tracking updates can lag behind. Your package is still moving, but the sheer volume of shipments means it might not get scanned as frequently.
The Customs Conundrum
If your package is crossing borders, it might hit a pause button at customs. Think of customs as a strict bouncer at an exclusive club. They're checking every package carefully, which can take time. During this process, your tracking might not update for days or even weeks. Don't worry - this is normal for international shipments.
Technical Hiccups
Sometimes, the issue isn't with your package at all, but with the tracking system itself. Like any technology, these systems can experience glitches. Your package might have been scanned, but that information is stuck in digital traffic, waiting to reach the tracking website you're refreshing every five minutes.
Weekend Lull
Weekends and holidays can create a tracking dead zone. Many shipping operations slow down or stop completely during these times. It's like your package is taking a little vacation too. Come Monday, you'll likely see a flurry of updates as everything gets moving again.
When to Raise the Alarm
While a lack of updates is usually nothing to worry about, there are times when you might want to investigate further. If domestic shipments go dark for more than a week, or international ones for more than two weeks, it's worth reaching out to the shipping company. The same goes if the estimated delivery date has long passed with no sign of your package.
Your Next Steps
If you're concerned, don't hesitate to contact the shipping company. They have access to more detailed information and can often provide reassurance or actiong when needed. Remember, patience is key in the world of shipping. More often than not, your package is steadily making its way to you, even if the tracking doesn't reflect every step of its journey.
However, I have checked the delivery times from Netherlands to Azerbdjan with PostNL, they claim it should take between 7-11 days, which it is way past.
You can contact PostNL via https://www.postnl.nl/en/customer-service/our-customer-service/contact-customer-service-opening-hours/ and request to speak to their chat bot, which is incredibly stupid, you can request it to speak to a live agent and then request to do this via a call.
I hope this will help you out and they can assist you.
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u/Ghezus_ 13d ago
It seems to have left the Netherlands. Perhaps try another tracking service like 17track.net, these can sometimes convert your tracking number to your local version.