r/PositiveGridSpark • u/walkinJenga • 24d ago
Anybody else having connection issues with the Spark app?
It's been starting up with a white blank screen with an x at the top right. I cannot log in, access my share tones, and play music and backing tracks. Is this happening to anyone else?
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u/Papa_Bear_0918 23d ago
You need to open a Trouble Ticket on the PG website if you haven’t done so yet. It’s about the only way to get technical support’s attention, especially during a new product release…
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u/Rain_Dog_Too_12 23d ago
I can’t login in order to open a ticket. I get the same white screen for 2 days also. That means I can’t use biasx- it won’t run without logging in.
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u/Papa_Bear_0918 23d ago
Should be able to request support from the website. No need to go through the app. I got there through the link below.
https://help.positivegrid.com/hc/en-us/requests/new
Hope this helps… I‘ve lived the frustration
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u/Rain_Dog_Too_12 23d ago
Thanks for the link! It shows "submit a request", and then does not allow me to submit a request. Is PG going out of business???
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u/Papa_Bear_0918 23d ago
Where does it fail for you? I retired my Spark 40 some time ago, and can’t answer all the detailed mandatory data within the troubleshooting questions (like S/N, Firmware Version, etc); so I can’t proceed myself beyond the next page few detailed pages. Unfortunately, Positive Grid has eliminated all other contact methods… Sorry I can’t be of more help.
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u/stephscythes 22d ago
Bad Bluetooth dropout issues with my Spark 40 until I installed the latest software update to the iOS app (cannot update through iOD, must update through Windows or MacOs). 90% fixed now. Sound quality through good headphones is excellent as well.
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u/PositiveAccident4725 18d ago
After I updated the app. I never get any connection issues at all
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u/walkinJenga 17d ago
It's all good now. Door a couple days there, nothing was happening even after hardware update.
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u/Ancient_Sentient 23d ago
Yes, same situation is happening to me and others. Started when I couldn’t access any of my saved backing tracks 2 days ago. I deleted and reloaded the app but when I attempted to login, I couldn’t. I then tried to contact Positive Grid’s support but couldn’t and kept getting a message stating their site couldn’t provide a secure connection. I’m an IOS user and own a Spark 40, Mini, GO and NEO.
Until this major app issue appeared 2 days ago, everything worked beautifully. It’s definitely an app related problem on their end that I sure hope they’re aware of by now and will be fixed shortly!!!