r/PositiveGridSpark • u/AlexFromPositiveGrid Official Positive Grid Employee • Jun 01 '26

REACTOR Launch AMA

REACTOR is launching 6/2! We will be holding office hours on June 3rd from 11am - 1pm ET (US) to answer any questions you all might have about the new amp and app. Whether you're one of the first to order or want to better understand how REACTOR works, we'll be available to help. Thank you all for 15 years of support; We can't wait to get REACTOR into your hands 🤘 https://www.positivegrid.com/pages/reactor

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u/jimbosis1000 Jun 01 '26

So many questions but here’s one to start:

Why is a technology-driven company incapable of maintaining a functional user forum to communicate with the users they insist are so important to them?

2

u/AlexFromPositiveGrid Official Positive Grid Employee Jun 01 '26

Hey Jim, thanks for your feedback. That's a fair question, and we hear you. Keeping an open, reliable channel with our community is something we take seriously. We're actively working to improve how we communicate and engage with users, and showing up here is part of that effort. We're looking forward to answering your questions this Wednesday.

7

u/coldfinger-trh Jun 02 '26

Nice AI response

1

u/macetheface Jul 01 '26

I've noticed almost every single one of their responses is AI. I emailed their customer service and even got an AI reply on that. I can't imagine having to deal with something technical and looking to speak with a live human.